Center of Excellence Coordinator

United States·AustinFull Timemid

OtherCoordinator

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Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy.

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OtherCoordinator

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team! Apply today and help us continue delivering exceptional care to those who need it most.

The Center of Excellence (COE) Coordinator plays a critical role in supporting the patient development process by ensuring the efficient management of medical records, timely completion of impairment ratings, and effective coordination across all stakeholders. This position serves as a central point of communication, collaborating closely with Authorized Representatives (ARs), Impairment Rating (IR) Physicians, patients, and other key partners to facilitate a seamless experience and support optimal patient outcomes.

The COE Coordinator is responsible for coordinating case activities, maintaining accurate documentation, tracking critical milestones, and ensuring services are delivered efficiently and in compliance with established processes. Through proactive communication and strong organizational skills, this role helps advocate for patient benefits while fostering positive relationships with all parties involved.

Location: Austin, Texas
Work Arrangement: Hybrid schedule with 3 days in the office and 2 days remote each week.

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Initiate Medical Record requests, upon receipt provide a thorough review utilize clinical expertise to research, analyze, and interpret patient medical records, testing, and assessments

Review, process, and organize medical records with precision to ensure accuracy and completeness

Foster positive relationships with internal staff and external hospital and medical group records departments

Coordinate testing orders from IR or Primary Care Physicians, ensuring efficient scheduling and processing

Compile comprehensive documentation packets for Impairment Rating appointments

Submit IR packets to respective Authorized Representatives and IR Physicians promptly

Inform patients of scheduled Impairment Ratings and provide necessary reminders

Educate patients on the content during an impairment rating interview, utilizing community liaisons for potential support in attending with patient in home when necessary. Ensure professionalism and facilitating smooth communication and documentation

Maintain accurate records of patient interactions, services provided, and outcomes

Generate documentation to track patient IR progress, monitor AR trackers, and evaluate program effectiveness

Ensure accurate and up-to-date records of all IRs, providing regular updates to internal and external stakeholders.

Attend COE meetings regularly, contributing insights and ideas to advance objectives

Provide comprehensive support to all locations, facilitating smooth IR processes and ensuring operational success

Provide exceptional customer service, fostering harmonious relationships with stakeholders and patients

Manage DOL correspondences promptly and efficiently, ensuring optimal patient success

Safeguard sensitive patient information in compliance with HIPAA regulations and legal requirements

Coordinate effectively with internal staff, ARs, and external medical facilities, maximizing patient outcomes

Assist patients and stakeholders

Bachelor’s degree in Healthcare Administration, Public Health or related field preferred

1 to 3 years of healthcare experience, proficiency in EMRs, and medical content interpretation.

Familiarity with healthcare programs and benefits, particularly the Department of Energy Employees Occupational Illness Compensation (DEEOIC) program, is preferred.

Proficiency in Microsoft Office Suite and other relevant software is required.

To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. We’re committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.

If you’re ready to be part of an organization that truly makes a difference in people’s lives, we encourage you to apply today and start a fulfilling journey with Giving Home!

Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.

Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination.

Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.