Assistant Manager of Food Services

United States·San FranciscoFull-Timemid

OtherAssistant Manager

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Quick Summary

Overview

About Glide GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives.

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OtherAssistant Manager

About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Position Summary:

The Assistant Manager of Food Services (AMFS) is responsible for the daily management and oversight of GLIDE’s food services including all activities associated with the planning and preparation of all high-quality and nutritious food served in GLIDE’s Daily Free Meals Program. She/he partners with the Meals Program manager to coordinate menu planning. Procurement of food and kitchen supplies and food-related logistics for daily meal service, annual holiday events, special events, and large GLIDE meetings. The AMFS is expected to model and coach GLIDE’s values, exemplary customer service, outstanding job performance, peaceful problem resolution, and respectful client management. Work responsibilities will, at times, require long days and/or evening or weekend responsibilities. Excellent attendance is required with schedule flexibility determined by program and operational need, including nights, weekends and holidays.

Provide direction and oversight of the planning, preparation, and presentation of all food and meals necessary for the successful operation of GLIDE’s Daily Free Meals Program.

Direct cooks, prep cooks, volunteers, and GA/Community Service workers in the storage, preparation, and presentation of all meals, bagged lunches, catered food, etc.

Maintain and review written inventory of all food, beverage, and meal program supplies to meet the daily menu, nutritional, and service requirements for the program.

With Meals Program Manager, prepare orders for food, beverage, and meal program supplies following menu plans and stockroom inventory within annual budget guidelines.

Ensure all food, materials, and supplies are properly stored or refrigerated. Monitor food handling practices for all staff, volunteers, and GA/Community Service workers who are engaged in food preparation, presentation, and/or service.

Maintain main kitchen and prep room equipment and storage in an orderly, clean condition throughout the day, ensuring written cleaning and sanitation schedule is followed.

Partner with Meals Program Manager to coordinate menu, food preparation and other food-related logistics for large meeting and/or event requests.

Consistently communicate responsibilities and expectations to staff and volunteers through regular observation and feedback to ensure quality standards and service; Monitor and report punctuality and performance.

Coach (and model) outstanding customer service, successful job performance, and timely and compassionate problem resolution.

AA Degree in Culinary and /or Food Service Management certification, or equivalent combination of education and experience.

3-5 years experience working within a commercial or institutional kitchen setting. Working knowledge of commercial kitchen equipment.

Strong typing skills and ability to enter data with speed and a high degree of accuracy. Able to consistently produce accurate and professional work products, attention to detail is essential.

Experience working in a community-based social service agency with oppressed, marginalized, and homeless populations.

Excellent food service, food prep, cooking, menu planning and development abilities. Ability to prioritize work and the ability to multi-task within specific timelines. Works well under pressure while ensuring quality is maintained, and safety and sanitation guidelines are observed.

Ability to work independently and as a member of a group to accomplish tasks efficiently and effectively.

Job requires a willingness to lead, take charge, offer direction, take on responsibilities and challenges, and at the same time let co-workers advise when necessary.

Able to provide useful and productive solutions to complex issues. Job requires persistence in the face of obstacles.

Demonstrated ability to assess challenging situations before they occur and successfully intercede with others to avoid conflict or an incident.

Dependability. The job requires being reliable, accountable, and able to fulfill responsibilities.

Excellent interpersonal skills. The job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Exercises sound judgment in interactions with others. Must be able to deal with difficult individuals (e.g., angry, loud, and/or verbally abusive) in a skilled manner.

Flexible and accommodating.

Has the ability to work effectively across cultures. Demonstrates a commitment to learning, communicating, and working respectfully with people different from themselves.

Commitment to GLIDE’s mission, values, and philosophy.

Ability to work on a computer and see details of objects at close range.

Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).

Finger dexterity and the ability to use all standard office equipment.

Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).

Work Environment

GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.