Senior Director of Neighborhood Engagement & Street Crisis Response

United States·San FranciscoFull-Timesenior

OtherEngagement

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Overview

About Glide GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives.

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OtherEngagement

About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Position Summary:

The Senior Director of Neighborhood Engagement & Street Crisis Response provides administrative and operational leadership for all programs within Neighborhood Engagement and Street Crissis Response, currently the Cecil Williams Community Ambassadors (frontline outreach, crisis response, and low-threshold case management), Journey Home (mobile outreach, reunification, and case management), and Placemaking (Neighborhood block groups, community corps, and activation management).

Provide strategic leadership, oversight, and performance management for GLIDE’s Ambassadors, Journey Home, and Placemaking programs, ensuring alignment with organizational priorities, contractual obligations, funder requirements, and measurable impact outcomes.

Oversee multiple multi-million-dollar program budgets and resources; ensure compliance and quality assurance for all aspects of program operations and administration .

Develop grant development, funder reporting, public presentations, and external partnerships;

Develop and implement multi-year strategies that advance neighborhood safety, stabilization, belonging, crisis response, and community well-being while promoting equity, inclusion, cultural humility, and trauma-informed practices throughout all program operations.

Lead neighborhood placemaking, beautification, and community activation initiatives that strengthen public spaces, foster positive neighborhood engagement, improve perceptions of safety, and build partnerships among residents, businesses, artists, community organizations, and civic stakeholders.

Oversee daily operations, staffing, scheduling, field deployment, service delivery, and 24/7 operational readiness, ensuring effective outreach coordination, crisis de-escalation, emergency response, client referrals, field safety, and continuity of services.

Supervise, coach, mentor, and evaluate Program Directors, Managers, and other leadership staff, establishing clear performance expectations, fostering accountability, supporting professional development, and strengthening organizational culture.

Establish, implement, and continuously improve systems, policies, procedures, workflows, and operational protocols that promote efficiency, risk management, compliance, service quality, data integrity, and organizational effectiveness; ensure compliance with all applicable contracts, grants, regulations, credentialing requirements, licensing standards, reporting obligations, audits, and performance benchmarks, proactively addressing risks and corrective actions when necessary.

Lead the integration and coordination of client engagement, case management, outreach, and crisis response workflows across programs to improve service continuity, information sharing, follow-up, and overall client outcomes.

Utilize performance metrics, outcome data, program evaluations, and stakeholder feedback to drive continuous quality improvement; partner with internal departments including Data & Impact, Human Resources, Finance, Facilities, Communications, and Information Technology to strengthen organizational performance and accountability.

Represent GLIDE in high-level collaborations with government agencies, funders, neighborhood coalitions, community-based organizations, and other strategic partners to advance coordinated neighborhood care and community revitalization.

Master's degree in operations management, social work, non-profit administration, public health, or equivalent experience.

5-7 years of program administrative oversight experience and staff supervision (preferably in a CBO).

Expertise in contract management, case management, crisis intervention, mental health services, and standard of care regulatory practices (i.e. trauma informed care).

Demonstrated experience and expertise working with women, families, and children from under-resourced communities, who are impacted by poverty, violence and behavioral health challenges.

Demonstrate creativity in developing and implementing models of care for marginalized populations. Equip to balance clinical and non-clinical approaches to services and community-building activities.

Possess excellent organizational / project management skills that lead to meeting contract deliverables.

Strong analytical skills: ability to interpret data, evaluate programs and interpret outcomes to improve workflow processes, systems, policies, and procedures for continuous improvement.

Excellent written and verbal communication skills.

Experience working with staff and clients to co-develop and co-lead spaces of celebration, learning, and exchange of knowledge.

Proficiency in MS Office Suite and experience or knowledge of database management (ideally Salesforce ECM).

Ability to work on a computer and see details of objects at close range.  

Ability to hear within normal range, and communicate effectively (in person, telephone or zoom).  

Finger dexterity and the ability to use all standard office equipment.  

Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).  

Work Environment

GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.