District Service Manager - Maryland/DC/Delaware

The District Service Manager, (DSM) is responsible for managing approximately 15 - 20 Field Service Technicians, (FST) within their assigned geography. The DSM is responsible for managing daily operations, as well as being a contact for customers and their service issues. The District Service Manager will assist in establishing and implementing short-and long-term plans to grow the field service business, maximize profitability, and provide world-class service to customers. Most Districts will include targets between $5-10 million in revenue.

The District Service Manager will help Glory deliver world-class Field Services by leading our technicians by managing their workload to ensure customer calls are completed in reasonable times, service level agreements are met, and customer satisfaction is high. This position will also focus on enabling employees to achieve success by partnering in their career development and job satisfaction.

The District Service Manager will report to the Regional Service Vice President.  This person in this position will also work closely with sales account managers to create and support opportunities to sell new equipment and services and to deliver an exceptional level of customer satisfaction.

The ideal candidate will live or be willing to relocate to Maryland, DC, or Delaware.