Senior Manager, Growth Operations

GlossGenius is the AI-powered system behind the world’s most meaningful appointments, helping 100,000+ service businesses earn more revenue and free up time for the work they love. Our agentic workforce gets more clients in the door, grows profit per appointment, and keeps clients coming back — doing the jobs owners never had time for and couldn’t justify hiring to fill. Businesses on GlossGenius process billions in annual payment volume, and see 65% more revenue using GlossGenius Payments by growing ticket size, rebooking clients at checkout, and saving on processing fees.

We're looking for an exceptional operator to serve as the Senior Manager, Growth Operations — the engine behind the engine. Our self-serve growth motion has helped GlossGenius scale to 100,000 active subscribers. This role exists to build the systems, processes, and intelligence infrastructure that keep it running faster every month.

You will know the self-serve funnel more deeply than anyone at GlossGenius. You will own the weekly business reviews, run our experimentation operating system, partner with finance on forecasting, partner closely with the GTM Analytics team, and proactively surface the risks and opportunities that keep our growth trajectory on track.

This is not a channel execution role — we have exceptional people running paid social, paid search, and lifecycle. This is the role that makes all of those functions more cohesive, more measurable, and maximally impactful. You will also lead and develop a team, bringing the same systems-first thinking to how you grow people as you do to how you build processes.

You will report to the VP of Growth Marketing. You must be commutable to our NYC headquarters. We default to being in-office 3–4 days per week with required attendance on Tuesdays and Thursdays.

• →Build and own a real-time intelligence view of GlossGenius's self-serve funnel — every stage, every conversion point, every leverage opportunity — and proactively flag deviations before they show up as misses in the monthly numbers
• →Run the weekly business reviews — own the agenda, the data, and the narrative. Translate numbers into decisions, not just updates
• →Own the end-to-end experimentation process for the self-serve funnel: what's being tested, by whom, with what hypothesis, and what was learned. Maintain the experiment registry, change log, and learning archive
• →Track and report on experimentation velocity and win rate; build systems that make GlossGenius a learning organization, not just a testing one.
• →Design and maintain the dashboards and tooling that give channel owners (e.g. paid social, paid search, lifecycle) consistent, granular visibility into their performance — and hold the standard on measurement quality.
• →Partner with Strategic Finance to co-own the self-serve financial model assumptions, run scenario analysis, and ensure GTM performance data and financial planning are working from the same reality.
• →Continuously monitor competitors and study best practices in PLG, self-serve SaaS, and vertical SaaS growth — surface multiple high-impact intelligence insights per month with a clear recommendation.
• →Identify and pursue the highest-leverage operational and analytical opportunities across the self-serve business it evolves

• 7+ years of experience in growth operations, strategy and operations, marketing analytics, or a related function at a fast-growing software or internet business — we care more about the instincts than the exact path, with 3+ years of people management experience. 
• Demonstrated track record of building operating systems for growth or marketing teams — dashboards, experiment tracking, business review cadences, forecasting processes — not just executing within them.
• Experience running recurring business reviews with senior leadership where you owned the narrative and drove decisions, not just reported status.
• Direct experience working with finance on forecasting or model assumptions — as a contributor, not a consumer.
• Strong analytical and problem-solving skills — comfortable in SQL or equivalent, fluent in attribution, experimentation design, and business modeling.
• Expert knowledge of AI tools and technologies, with hands-on experience using AI operationally to build faster, analyze faster, and generate insights at a speed that wasn't previously possible — this is a hard requirement, not a nice-to-have.
• Exceptional communication skills — you translate complex data into clear decisions for non-technical audiences and can run a room with senior leadership.
• Systems-first thinking: your instinct when facing a recurring problem is to build a process, not solve it one more time manually.
• Experience in PLG, self-serve SaaS, or vertical SaaS is a plus — understanding funnel economics intuitively accelerates your impact here.

• Prior people management experience — though first-time managers are welcome if you have led cross-functional projects with real accountability.
• Background in consulting or strategy and operations with a transition into growth or marketing.
• Familiarity with GlossGenius's tech stack: Snowflake, Hex, Iterable, Segment, Eppo.