Strategy & Operations Manager

GlossGenius is the AI-powered system behind the world’s most meaningful appointments, helping 100,000+ service businesses earn more revenue and free up time for the work they love. Our agentic workforce gets more clients in the door, grows profit per appointment, and keeps clients coming back — doing the jobs owners never had time for and couldn’t justify hiring to fill. Businesses on GlossGenius process billions in annual payment volume, and see 65% more revenue using GlossGenius Payments by growing ticket size, rebooking clients at checkout, and saving on processing fees.

We're building a team of high-impact generalists who thrive in ambiguity and turn strategic priorities into operational reality. As a Strategy & Operations Manager, you'll be aligned to a functional department —from Marketing and Sales to Customer Experience and beyond— and work closely with leadership, tackling our most pressing opportunities and driving measurable business outcomes.

This role is for operators who move fast, think strategically, and get hands-on with building scalable solutions. You'll test new marketing channels, build AI-powered systems that multiply team capacity, identify operational gaps, and own high-impact projects from concept through launch. If you're energized by variety, rapid iteration, and the chance to shape how a fast-growing company operates, this is your opportunity.

You must be commutable to our NYC headquarters. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays.

• →Drive growth initiatives across marketing, sales, and customer experience by testing and validating new acquisition channels, retention strategies, and operational experiments
• →Create AI-powered tools and workflows that multiply output 
• →Partner with your respective leader to identify growth opportunities and operational gaps, getting hands-on to solve for those gaps
• →Translate strategic priorities into concrete action plans, taking ownership of high-impact projects and working cross-functionally from concept through launch
• →Run rapid tests across multiple functions and drive analysis and execution of new ideas

• 5+ years of professional work experience with a track record of driving results; preference for prior experience working in consulting, finance or related field
• Experience at a high-growth startup is required
• Hands-on experience building with AI tools and systems—you've shipped things that work
• Strong analytical thinking with the ability to design clean experiments and interpret data
• Ability to deal effectively with ambiguity, thrive in an unstructured, fast-paced environment with competing deadlines, and re-prioritize demands as events change
• Passion for empowering small business owners to be successful; possess a high level of empathy for our customers and a strong desire to deeply understand their needs