Production Support Specialist- 2nd Shift

• Process merchandise and supply orders by accurately sorting and pulling supplies (frames, lenses, etc.) for fabrication of eyeglasses for the stores

• Order appropriate stock to maintain the right inventory levels and coordinate inventory procedures as directed

• Receive inbound shipments accurately and place in proper location in the Optical Lab and ensure all paperwork associated with orders is handled correctly

• Follow up with vendors to resolve shipping or pricing issues

• Communicate out of stock issues to the production team and stores

• Adjust orders as needed to provide a substitute for backordered product

• Prepare orders for delivery by ensuring all orders are packaged correctly and placed in the proper outbound delivery location

• Receive, inspect, sort and properly locate all returns from the stores

• Process all corporate directed recalls/returns according to company standards

• Respond to inquiries from internal and external customers related to support areas

• Provide the production team and stores with status updates as needed

• Partner with vendors to adequately fill and expedite orders

• Follow all company and lab policies and guidelines

• Adhere to safety guidelines and OSHA regulations

• Ensure orders are fabricated only if a work ticket is provided

• Perform stretching before reporting to workstation

• High School Graduate or equivalent preferred

• Optical experience a plus, but not required

• Excellent customer service skills (ability to build and maintain positive customer relations and handle customer requests in a timely, professional, and accurate manner)

• Strong written and oral communication skills

• Interpersonal skills

• Computer skills (Microsoft Office, Outlook, data entry, etc.)

• Ability to problem solve in a professional manner and timely fashion

• Analytical and decision-making skills

• Self-motivated and detail oriented

• Ability to multi-task and prioritize

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

• Able to read and write at a high school level

• Able to sit or stand for extended periods of time

• Able to operate various office equipment and Optical Lab equipment

• Demonstrate physical agility (bending, climbing, twisting, squatting, lifting, pushing, reaching, etc.) on a repetitive basis

• Ability to lift an average of 10 pounds on a repetitive basis

• Ability to see (Near, Distance, Color, and Depth Perception)

• Manual and finger dexterity, as well as hand/arm steadiness

• Ability to grip and hold items

• Good eye and hand coordination

• Ability to work in a fast-paced production environment

• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines

• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.