Customer Success Account Manager, Europe

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. 

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help! 

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

We are seeking a dynamic Customer Success Account Manager to join our Customer team for the DACH & Benelux market. You will manage a portfolio of DACH & Benelux based merchants (mostly Germany), driving their growth and contributing to the expansion of our international business.

• Portfolio Management: Take full commercial ownership of a portfolio of our DACH customers (150+ customers; $3 million in ARR).
• Revenue Growth: Identify, cultivate, and secure opportunities to enhance customer engagement and increase transaction volume across the portfolio.
• Risk Mitigation: Mitigate risk including managing renewals and ensuring customer retention.
• Customer Reporting and Insights: Provide regular reports and updates on account performance and customer feedback. Identify and expose valuable insights to customers during Success reviews.
• Product Expertise: Gain in-depth knowledge of our payment solutions to effectively support customer onboarding, optimize usage scenarios, and demonstrate product value to drive customer success.

• Proven track record in managing and growing a portfolio of accounts.
• Passion for helping customers.
• Strong listening and verbal communication skills: quickly understand customer needs or issues and deliver clear responses via video calls, emails, and in-person meetings.
• Experience prioritizing time between multiple important and urgent issues.
• Enjoy working cross-functionally and partnering with other teams on projects.
• Operational mindset with a focus on improving effectiveness and efficiency.
• Experience in working with DACH customers.
• Native German language (or professional level) and fluent English. Additional languages, specifically Dutch and/or French are a plus.