Desktop Support Technician

United States·Santa Claramid

Customer SupportDesktop Support Technician

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Quick Summary

Overview

Location Details: Santa Clara, CA At GoDaddy the future of work looks different for each team.

Technical Tools

Customer SupportDesktop Support Technician

Responsibilities

~2 min read

→Provide front-line technical support to employees by diagnosing and resolving hardware, software, operating system, peripheral, and account-related issues, ensuring minimal disruption to productivity.
→Manage and prioritize incidents and service requests through the IT ticketing system, taking ownership from initial intake through troubleshooting, resolution, and follow-up communication.
→Configure, deploy, maintain, and support end-user devices including laptops, desktops, mobile devices, monitors, printers, conferencing equipment, and other workplace technologies.
→Partner closely with employees, HR, Workplace Services, Security, and other cross-functional teams to deliver a seamless technology experience for onboarding, off-boarding, office moves, and day-to-day operational needs.
→Deliver exceptional customer service by building strong relationships with employees, communicating technical solutions in a clear and user-friendly manner, and balancing multiple priorities in a fast-paced environment while continuously identifying opportunities to improve support processes.

Your experience should include...

→1+ years of experience in IT Support, Help Desk, Desktop Support, or a similar technical support role, with hands-on experience supporting end users in a fast-paced environment.
→Strong troubleshooting and problem-solving skills, including the ability to diagnose and resolve hardware, software, device, and user-related technical issues efficiently.
→Experience managing service requests and incident tickets, with the ability to prioritize workload, maintain attention to detail, and drive issues through to resolution.
→Excellent communication and interpersonal skills, with the ability to collaborate effectively across global teams, support users with varying technical abilities, and explain technical concepts clearly.
→Highly organized and customer-focused, with a passion for delivering an exceptional support experience while successfully managing multiple requests and competing priorities.

You might also have...

→Experience supporting employees in a fast-paced, global organization.
→Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms.
→Experience supporting Windows and macOS environments.
→Familiarity with Microsoft 365, collaboration tools, and identity management platforms.
→Experience with device provisioning, onboarding, and offb-oarding processes.
→Basic understanding of networking concepts, including Wi-Fi, VPN connectivity, and endpoint troubleshooting.
→Experience providing in person / on-site technical support in an executive office environment.

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

Requirements

~2 min read

Compensation & Benefits:

What We Offer:

Working at GoDaddy offers many benefits, including competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings program, and much more. Offerings vary by location.

This role is eligible for a comprehensive benefits package, which includes medical, dental, and vision insurance, a 401(k)-retirement plan, paid sick time, paid flexible time off, paid parental leave, life insurance, short- and long-term disability, AD&D insurance, mental health or EAP programs, remote or hybrid work options, paid holidays, paid Wellness days, tuition assistance, adoption, surrogacy, and fertility benefits, dependent daycare and backup care benefits, Employee stock purchase plan, financial education and advice; and other benefits in accordance with GoDaddy’s benefit plans and applicable law.

Actual compensation and benefits eligibility will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Compensation:

The estimated pay ranges for this role are listed below. In addition to base pay, this role may be eligible for other forms of compensation, which may include a corporate bonus and/or equity awards, subject to the terms of applicable plans and individual eligibility.

Bay Area (Santa Clara, San Francisco) and Los Angeles:

$79,500—$119,500 USD

Austin, D.C. Metro, CA (non-Bay Area), HI, IL, MA, NH, OR, VA, WA:

$68,500—$102,500 USD

New York City Metro, Kirkland/Seattle:

$72,800—$109,200 USD

All other US locations not previously listed:

$61,000—$92,000 USD