Senior Manager, Solutions Engineering

GoFundMe Pro (formerly Classy) is seeking a Senior Manager, Solutions Engineering to lead and scale our Solutions Engineering function as we continue to grow our enterprise business. This role sits at the intersection of sales, product, engineering, and customer success—and is responsible for ensuring we deliver technically sound, scalable, and compelling solutions to our most strategic nonprofit customers.

Reporting into the Senior Director of Solutions & Partnerships, this leader will manage and develop a team of Solutions Engineers while also remaining deeply engaged in complex deals, strategic accounts, and cross-functional initiatives. You’ll shape how we show up technically in the market, how we partner with Sales, and how customer feedback informs our roadmap.

This is a high-impact leadership role for someone who has lived the enterprise SE motion, knows how to coach & mentor senior technical talent, and can translate complexity into clarity—both for customers and internal teams.

• →Lead, mentor, and grow a team of Enterprise Solutions Engineers supporting complex, high-value nonprofit customers.
• →Set expectations, best practices, and quality bars for technical discovery, solution design, demos, and customer engagement.
• →Coach SEs on executive presence, technical storytelling, and navigating long, multi-stakeholder enterprise sales cycles.
• →Partner with Recruiting and cross-functional leaders on hiring, onboarding, and team scaling.

• Serve as a senior technical leader on the most complex and strategic enterprise opportunities.
• Partner closely with Sales leadership to align on deal strategy, technical positioning, and resource allocation.
• Ensure consistency and rigor in how solutions are architected, communicated, and positioned across the funnel.
• Support RFPs, security reviews, integrations discussions, and architectural evaluations as needed.

• Act as a key bridge between Solutions Engineering, Product, Engineering, Professional Services, and Customer Success.
• Ensure smooth handoffs from pre-sales to post-sales, with clear solution context and technical documentation.
• Provide structured, actionable feedback from the field to inform product roadmap and prioritization.
• Collaborate on enablement, tooling, and documentation to support scale and repeatability.

• Establish and evolve SE processes, frameworks, and artifacts (discovery templates, solution diagrams, demo strategy, etc.).
• Improve forecasting accuracy, deal support models, and capacity planning.
• Help define success metrics for the Solutions Engineering function and drive continuous improvement.
• Contribute to thought leadership, internal training, and best-practice sharing across the org.

• 12+ years of experience in Solutions Engineering, Sales Engineering, Solutions Architecture, or related technical pre-sales roles.
• Prior experience leading SE teams, with a strong point of view on what “great” looks like.
• As a player-coach, you’ll remain deeply involved in complex customer solutioning while setting the bar for technical excellence, storytelling, and execution across the team.
• Deep technical fluency across SaaS platforms, APIs, integrations, and enterprise architectures.
• Strong familiarity with Salesforce ecosystems and complex system integrations.
• Proven success supporting enterprise sales cycles with long timelines and multiple decision-makers.
• Exceptional communicator with the ability to engage credibly with executives, technical stakeholders, and internal teams.
• Comfortable operating at both strategic and tactical levels—from setting direction to jumping into a deal.
• Builder mindset: excited to shape processes, develop people, and evolve a function over time.
• Passion for mission-driven work and helping nonprofits leverage technology for impact.

• Experience supporting enterprise nonprofit, fundraising, or mission-driven organizations.
• Background working closely with Product and Engineering teams to influence roadmap decisions.
• Familiarity with middleware, data pipelines, security considerations, and enterprise IT environments.
• Experience in scaling pre-sales teams

The Director, Solutions Engineering plays a critical role in how we win, serve, and grow our enterprise customers. This leader ensures that our Solutions Engineering team operates as a strategic advantage—helping nonprofits see what’s possible, trust our platform, and succeed long-term.

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

We use Metaview as part of our hiring process for jobs in NYC and certain features may qualify it as an automated employment decision tool (AEDT), as defined by New York City Local Law 144. As part of the hiring process, we provide Metaview with job requirements and candidate submitted resumes and application materials to assist in evaluating job-related qualifications. While this tool is used to improve efficiency and support our recruiting personnel, all final hiring decisions are made by GoFundMe employees.

We began using Metaview on March 10, 2026. The Metaview tool has been reviewed by an independent auditor. Results of the audit may be viewed here. The tool evaluates your professional experience, technical skills, education, and other qualifications using information collected directly from your submitted resume and application materials; all such data is retained in accordance with GoFundMe’s Personnel Privacy Notice and applicable legal requirements. If you would like to request an alternative selection process or a reasonable accommodation, please contact accommodationrequests@gofundme.com.