Sr. Product Manager - Phone Numbers and KYC

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Product ManagementProduct Manager

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Quick Summary

Overview

About us HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today,

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Product ManagementProduct Manager

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our people

With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our impact

Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.Learn more about us on our YouTube Channel or Blog Posts

Responsibilities

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7+ years of Product Management experience, preferably in SaaS, communications, fintech, compliance, or platform products.
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Experience owning customer onboarding or platform workflow products from discovery through launch.
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Experience building or managing phone number products, including phone number provisioning, purchasing, assignment, onboarding, lifecycle management, or telecom platform integrations.
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Familiarity with communications platforms, CPaaS providers, or telecommunications ecosystems.
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Strong understanding of user experience design for complex onboarding and verification journeys.
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Experience working with regulated products or compliance-driven workflows.
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Familiarity with identity verification (KYC), business verification, fraud prevention, or trust & safety products.
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Experience working with APIs and third-party platform integrations.
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Strong analytical mindset with experience using data to optimize customer funnels and product adoption.
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Excellent communication and stakeholder management skills.
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Demonstrated ability to prioritize customer experience alongside operational and regulatory requirements.
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Comfortable working with cross-functional teams in a fast-paced product organization.

Experience with telecommunications, CPaaS, messaging, or phone number products.
Familiarity with A2P 10DLC, Toll-Free Verification, Campaign Registry (TCR), or international messaging regulations.
Experience working with providers such as Persona, Twilio, Bandwidth, Telnyx, Sinch, Vonage, Plivo, or Infobip.
Experience building KYC, onboarding, identity verification, or customer trust platforms.
Knowledge of messaging compliance, fraud prevention, and customer risk management.
Understanding of phone number provisioning, inventory management, or telecom operations.
Experience working in high-scale SaaS platforms serving global customers.
Experience operating within remote, distributed organizations.

What We Offer

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At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.

Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.

EEO Statement

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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