IT - P and G Admin - IT Program Coordinator

TITLE:  IT Program CoordinatorSTATUS: ExemptREPORTS TO: VP - IT Planning and GovernanceDEPARTMENT: IT Planning and GovernanceJOB CODE: 11365 PAY GRADE: 15S PAY SCALE: $70,304.00 - $76,000.00 Annually   GENERAL DESCRIPTION: The IT Program Coordinator is responsible for providing support to strategic IT programs and the IT management team at Golden 1 Credit Union. The role contributes to the IT project portfolio to ensure effective coordination and reporting across IT and the entire company as required. The IT Program Coordinator requires excellent organizational and communication skills, as well as the ability to manage multiple tasks and projects. The IT Coordinator will be responsible for working with and collaborating cross-functionally with Enterprise Applications, Digital, Security, Technology, Infrastructure, Facilities, Planning and Governance. The role will be coordinating schedules and meetings, organizing office activities and events, managing department projects, collecting reports, and coordinating departmental communication. TASKS, DUTIES, FUNCTIONS: Coordinate IT Leadership program and project activities and meetings, including scheduling, preparing agendas, and organizing all necessary materials. Assist and coordinate in the development and implementation of goals, objectives, and priorities. Assure and implement a strong commitment to customer service; monitor and manage departmental customer satisfaction. Manage small department projects, including coordinating timelines, compiling information, and preparing reports. Participate in committees and work groups; may lead or participate in planning or focus groups; may represent the department; maintain a variety of records and technical data. Collect and distribute reports from IT Vice Presidents, ensuring accuracy and on-time delivery. Coordinate departmental communication, including emails, memos, and other correspondence. Create and maintain program records, monthly board reports, presentations, and proposals. Review programming, systems development and systems enhancement plans, work orders, review new and proposed laws, regulations, codes, methods, materials, and technique for application to projects. Identifies IT service improvement opportunities, researches and assists in developing tools to improve IT products and services. Evaluates priorities and coordinates resources by deploying technical staff to address customer issues. Gathers and coordinates the dissemination of reporting analytics, like department and employee surveys. Assist with other ad-hoc administrative tasks as needed. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Bachelor’s degree in IT, business, or a related field. Minimum of 2 years of relevant experience in an administrative role. Excellent organizational and communication skills. Ability to multi-task and prioritize tasks. Proactive and self-motivated. Knowledge of computer systems and software. Ability to troubleshoot computer issues. Knowledge of relevant industry regulations and best practices. Track record of acting with integrity, taking pride in work, seeking to excel, being curious and adaptable, and communicating effectively. Ability to work under pressure and tight deadlines; may be required to work extended hours to complete tasks. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL:      All levels of staff and management, including Senior Management. EXTERNAL:     Members, vendors, suppliers, government agencies, credit union industry associations and peers at other financial institutions. QUALIFICATIONS: EDUCATION:   Bachelor’s degree in IT, business, or a related field. EXPERIENCE:  Two plus years' experience working within an information technology role. KNOWLEDGE / SKILLS: Strong analytical, problem-solving, interpersonal, planning, project, or administration skills. Ability to navigate excel spreadsheets, PowerPoint, and Microsoft office. Comfort interacting with senior leadership roles. An extreme enterprise and growth mindset, driven by intense curiosity. High level of discretion, judgment, and diplomacy. Ability to maintain and manage confidential information. Experience assisting with complex projects and operations. Initiative-taker who can work with limited supervision and direction as this person can operate and drive results and set priorities independently. Ability to effectively organize, prioritize, and manage multiple assignments simultaneously. Experience in adaptation of working style to fit the needs of teams. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Ability to lift 20 lbs. as may be required. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. May require long work hours to accomplish tasks. Occasional travel may be required locally, statewide, and throughout the United States to attend seminars and vendor group meetings. Overnight travel and evening schedules included. Prolonged use of telephone to accomplish tasks. LICENSES / CERTIFICATIONS: Holds or is working toward one or more of the following: CISSP, CRISC, CGEIT or GRCP. Project Management Professional (PMP) and (PfMP) certifications from the Project Management Institute (PMI) or Certified Business Analyst Professional (CBAP) from the International Institute of Business Analysis (IIBA) preferable, but not required. #LI-Hybrid THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 10/24/2025