Manager, Conversions and Operations

The Manager, Conversions and Operations is a vital leadership position within the Chase Center’s Arena Operations team. This role is a primary driver for planning and managing all arena conversions and operational logistics. Responsibilities include overseeing daily and event-related operations and ensuring the safe, efficient, and timely transformation of the venue to support diverse programming, such as basketball events, concerts, family shows, corporate, and private events. A critical function is the scheduling and supervising union utility staff and contractors. The ideal candidate must have hands-on experience in arena conversions, staff leadership in a unionized environment, and the flexibility to work variable schedules, including overnight shifts. This position reports to the Director, Operations.

Come share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication! 

This is a full-time position based in San Francisco, CA.

• →Plan, coordinate, and supervise all arena conversions and changeovers between major events (NBA games, concerts, family shows, etc.)
• →Manage labor teams during the installation and removal of complex equipment, including basketball courts, stages, retractable seating systems, and specialized event rigging
• →Coordinate with the Time & Attendance Coordinator to ensure operational coverage and cost efficiency in scheduling
• →Act as Manager-on-Duty (MOD) and be the liaison for internal departments during events and conversions, ensuring all back of house operations are executed safely and on time
• →Maintain all conversion-related equipment in optimal working condition, oversee the preventative maintenance program an ensure storage areas are clean, organized and accessible
• →Collaborate closely with the Events team to ensure building needs are met efficiently and within budget
• →Ensure rigorous compliance with labor agreements, safety regulations, and organizational policies
• →Collaborate with the CMMS administrator to ensure all work orders are tracked, completed, and documented
• →Develop and adhere to a comprehensive safety program that complies with Cal / OSHA and other federal / local regulations
• →Support sustainability initiatives and waste-reduction practices related to event operations
• →Collaborate with the Director of Operations on standard operating procedures (SOPs) and best practices for back of house workflows
• →Oversee inventory and procurement of conversion-related materials (i.e. stanchions, pipe and drape, tables, staging, etc.)
• →Other duties as assigned

• Bachelor’s degree in a relevant field (Business, Facility / Event Manager, Sports Management) or equivalent practical experience
• 3+ years of progressive venue and back of house operations experience, preferably in a unionized sports and entertainment venue and 3+ years supervisory experience highly preferred
• Extensive knowledge of complex arena conversion practices, including retractable seating systems, staging, and court installations
• Familiarity with CMMS systems and maintenance workflows
• Strong understanding of workplace safety standards, OSHA regulations, and emergency response procedures
• Excellent communication, leadership, and problem-solving skills and be highly organized and able to manage multiple projects with competing priorities
• Ability to lift and move up to 50 lbs and work on ladders, lifts, and in high or tight spaces
• Regular exposure to loud environments, large crowds, and fast-paced event settings
• Flexible and demanding work schedule including nights, weekends, and holidays as needed in support of conversions and events