Customer Service Representative (On call/ Part time)

Ct-Norwalk-mid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Engage families in conversations about membership options, clearly explain our programs, and confidently close sales to grow our student base.

Technical Tools

Customer Support SpecialistCustomer

Benefits:

Employee discounts
Flexible schedule
Free uniforms

Are you a people person who loves sales, social media, and creating unforgettable customer experiences? Do you want to work somewhere fun, rewarding, and full of growth opportunities? Then Goldfish Swim School is the place for you!

We’re a rapidly growing, award-winning franchise that’s not your typical company. Here at Goldfish, we don’t just teach kids to swim—we build confidence, celebrate milestones, and change lives. We wear flip-flops, work in a tropical environment, and cheer each other on with shout-outs, gift cards, and team events.

Now we’re looking for a Front Desk Sales & Customer Service Representative who’s ready to help us grow and shine!

What You’ll Do

Drive Sales & Enrollments: Engage families in conversations about membership options, clearly explain our programs, and confidently close sales to grow our student base.
Deliver Top-Notch Customer Service: Greet families with a smile (yes, even through the phone!), handle questions with patience, and resolve concerns with professionalism and care.
Be a Marketing & Social Media Pro: Create engaging content, post regularly on Instagram/Reels, and collaborate with management to drive brand visibility and community engagement.
Stay Organized & Efficient: Manage schedules, process registrations, handle merchandise sales, and support events like birthday parties and open houses.
Represent the Brand: Be the warm, professional face and voice of Goldfish Swim School—making every family feel welcome from the first hello.

What We’re Looking For

A natural people-person with sales drive and customer service passion.

Confident and comfortable speaking with families on the phone and in person.
Skilled at using Instagram, Reels, and other social media platforms to market programs.
A positive, professional attitude—even when handling tough conversations.
Strong organizational skills and ability to multitask in a busy environment.
Basic computer skills (Microsoft Office knowledge a plus).
High school diploma or GED required; some college preferred.
Previous sales, marketing, or customer service experience strongly preferred.