Sales & Service Associate

Ma-Needham-mid

OtherService Associate

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Quick Summary

Requirements Summary

Must be at least 16 years old Strong communication, organization,

Technical Tools

OtherService Associate

Benefits:

Opportunity for advancement
Training & development

Goldfish Swim School is hiring Sales & Service Associates to support our mission of teaching life-saving water safety skills while delivering a GOLDEN experience for families. This role is ideal for friendly, organized, and reliable candidates who enjoy working with people and are seeking opportunities to grow within a mission-driven team.
Whether you're an experienced customer service professional, someone with sales or childcare experience, or a team-oriented candidate ready to embrace professional development, we'd love to meet you.
Are you ready to splash into the fun at our 90-degree pool? Join the Goldfish Swim School - Needham Crew!

Job Type: Part-Time
Pay: $17 - $19 per hour
Hours Required: Minimum of 2 shifts/week (Avg. shift length: 5 hrs/day)

What You'll Do

Greet and assist families in person, over the phone, and via email/text
Educate families on Goldfish programs, scheduling, and enrollment options
Complete registration, billing tasks, and daily reports accurately
Maintain a welcoming front desk environment and support daily facility operations
Collaborate with pool deck team to ensure a smooth swimming experience

Requirements/Qualifications:

Must be at least 16 years old
Strong communication, organization, customer service skills and reliability
Must be comfortable working with computers and web-based systems
Able to learn new technology quickly and navigate Google Workspace platforms
Sales, customer service, childcare or hospitality experience preferred
Swim Instructor training and Lifeguard certification required as part of the role

Training & Growth

Paid training provided
Lifeguard certification is required while employed
- Courses made available to you for completion within 90 days of employment
- You are paid for training time
Opportunities for internal promotions and leadership growth
Opportunities to play a role in both the dry side and wet side of Goldfish Swim School