OSP Field Technician

United States·UticaFull Time - Non-Exemptmid

OtherField Technician

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Quick Summary

Overview

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.

Technical Tools

OtherField Technician

And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.

The OSP Field Installation and Repair Technician Level 1 position is an entry level technician position, with training you will eventually be responsible for service deployment and trouble resolution for our expanding fiber network. GoNetspeed values prior experience, but also provides extensive on the job training in the various technologies and techniques used to break into this exciting industry. There is opportunity for advancement as a technician through our tech level program. This position is a great fit for individuals who love to work on modern technology, like to work independently, and are willing and interested in learning new things.

As an OSP Field Installation and Repair Technician Level 1 you will provide Premise Installation and Service support for Fiber to The Home (FTTH) services in a manner that aligns with the Company Culture, Mission, Vision, Values, Policies, Procedures, while meeting Safety and Installation Quality standards and delivering a Top-Level Customer Experience. Treat our customers with honesty and integrity and provide high quality affordable communications services. At GoNetspeed, we appreciate, recognize, and value the efforts of our employees. We also take an active role in the communities we serve through participation in area events and support of local organizations.

Our Vision

To expand our role as a premier communications provider; dedicated to our customers, employees and the communities we serve; through the delivery of innovative communication and technology solutions to businesses and residences, both rural and urban.

Job Summary

Provide a high level of customer service while also educating customers on the use of products and services.

Install, troubleshoot, and repair services for Fiber To The Home (FTTH) customers.

Complete installs for new services and equipment for customers by installing fiber drops, network interface devices, in-home wiring, and wireless routers in accordance with company standards.

Recognize and understand how to configure the customer's equipment to connect to the Internet via modem/wireless router.

Connects home units to outside lines; runs or installs new lines as needed.

Configures and installs FTTH Internet devices.

· Troubleshoot customer’s home network to isolate and resolve service-related issues

· Demonstrates and teaches customers how to use installed hardware & service.

Maintains inventory of supplies on trucks and requisitions necessary supplies.

Completes in detail all required Outside Plant related forms and reports.

Adheres to all safety protocols, guidelines, and checklists.

Performs other related duties as assigned.

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.