Senior Benefits Specialist

Gosh Enterprises is a dynamic, rapidly growing company that oversees a family of brands: 

• Charleys: A 850+ unit restaurant brand known worldwide for serving the #1 Philly Cheesesteak in the World 
• BIBIBOP Asian Grill: An award winning, 80+ unit Korean-inspired fast casual restaurant concept
• Lenny’s Grill and Subs: A Memphis-based 60+ unit chain serving high quality deli subs and hot subs 
• Charleys Kids: A non-profit, partnering with like-minded organizations around the world to provide food, education, and mentorship to at-risk children.
• Solar Planet: A company that provides solar field advisory and installation services 

GOSH Enterprises is a dynamic, rapidly growing company that oversees a family of brands:

• Charleys: A 850+ unit restaurant brand known worldwide for serving the #1 Philly Cheesesteak in the World
• BIBIBOP Asian Grill: An award-winning, 80+ unit Korean-inspired fast casual restaurant concept
• Lenny’s Grill & Subs: A Memphis-based 60+ unit chain serving high-quality deli and hot subs
• Charleys Kids Foundation: A nonprofit partnering with organizations around the world to provide food, education, and mentorship to at-risk children
• Solar Planet: A company providing solar field advisory and installation services

At GOSH, we believe our people are our greatest asset. Our People Services team partners closely with leaders across brands to create compliant, consistent, and positive employee experience at every level of the organization.

We are seeking an experienced Senior Benefits Specialist to lead the administration, compliance, and continuous improvement of our employee benefits programs. This role combines hands-on program administration with strategic input on plan design, vendor management, and employee experience.

The ideal candidate has deep expertise in health and welfare plans, retirement programs, and regulatory compliance, and is comfortable acting as a subject-matter expert for both employees and leadership

• → Administer and oversee day-to-day operations of health, welfare, retirement, and leave programs, including medical, dental, vision, life, disability, 401(k)/retirement plans, and voluntary benefits 
• →Serve as the primary point of escalation for complex employee benefits questions and claims issues 

• →Lead annual open enrollment: coordinate timelines, configure systems, develop communications, and manage vendor deliverables 

• →Ensure compliance with ERISA, ACA, COBRA, HIPAA, FMLA, and other applicable federal, state, and local regulations 

• →Manage relationships with brokers, carriers, and third-party administrators; negotiate contracts and monitor service level agreements 

• →Partner with Finance/Payroll to ensure accurate premium billing, reconciliation, and payroll deductions 

• →Analyze benefits utilization, costs, and trends; prepare recommendations for plan design changes and cost containment strategies 

• →Support the design, implementation, and communication of new or modified benefit programs 

• →Maintain and audit benefits data in HRIS systems; ensure accurate reporting for 5500 filings, nondiscrimination testing, and audits 

• →Mentor and provide guidance to junior benefits or HR team members 

• →Stay current on industry trends, legislative changes, and best practices in benefits administration 

• Bachelor's degree in Human Resources, Business Administration or equivalent experience 

• 3+ years of progressive experience in employee benefits administration 

• Strong working knowledge of ERISA, ACA, COBRA, HIPAA, and FMLA regulations 

• Experience with HRIS/benefits administration platforms (e.g., Workday, ADP, UKG, or similar) 

• Excellent analytical, organizational, and problem-solving skills 

• Strong interpersonal and communication skills, with the ability to explain complex benefits information clearly 

Preferred: 

• CEBS, PHR/SPHR, or SHRM-CP/SCP certification 

• Experience with self-funded health plans and vendor negotiations 

• Prior experience supporting multi-state or global benefits programs 

• Proficiency in Excel/data analysis for benefits reporting and modeling