Manager, Field Training

As a Field Training Manager, you will be at the forefront of delivering impactful training sessions and driving operational excellence across our brands. With a focus on compliance and quality, you will ensure that our teams are equipped with the skills and knowledge to thrive. Your strategic approach and hands-on facilitation will empower teams to deliver exceptional guest experiences and uphold brand standards.

Education
Bachelor's Degree Instructional design, education, communications, or related field Pref
Work Experience
4-7 years Operational training delivery Pref
Quick service, full-service, franchise operations and or/hospitality industry Pref
Demonstrated success in designing and delivering engaging learning that drove desired results Pref
Skills and Abilities
Proficiency in Microsoft Word, Adobe Acrobat, and E-learning development tools and software
Knowledge of adult learning methodology and techniques and able to apply instructional design knowledge (e.g., concepts, principles, etc.)
Knowledge of emerging technology to incorporate into engaging learning strategies
Presentation skills and the ability to effectively present training content and facilitate participants’ learning
Ability to develop and maintain positive business relationships and foster an environment of mutual respect, understanding, and support
Ability to convey clear, concise information in verbal, written, electronic, and other communication formats; and to demonstrate active listening while engaging others
Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies
Ability to anticipate and respond to the needs of stakeholders (e.g., internal and external customers, etc.) in a timely manner
Knowledge of cultural and linguistic issues that must be addressed when working internationally.
Knowledge of Country specific requirements (e.g., standards and/or markets) as they related to Focus Brand franchises.
Ability to travel 60-90% of the time