Senior Formalities and Industrial Relation

Indonesia·JakartaPermanentsenior

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About The Role The Senior Industrial Relations and Formalities role is a pivotal position within the People and Culture Team (PAC), focusing on ensuring compliance with labor laws,

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About The Role

The Senior Industrial Relations and Formalities role is a pivotal position within the People and Culture Team (PAC), focusing on ensuring compliance with labor laws, managing industrial relations, including PAC policy, and handling employee formalities. The coverage of IR and Formalities is across our operations in four countries. This role involves resolving workplace conflicts, leading disciplinary processes (including fraud investigations), managing internal PAC Policy, and coordinating visa and work permit formalities through our appointed agency (only for ID). The candidate will also oversee the administration and periodic review of PAC policies, serving as the central point for policy alignment across all regions. The role demands strong communication skills to engage with diverse teams and a proactive, investigative approach to problem-solving.

Ensure compliance with labor laws and regulations in all four countries of operation (Indonesia, Singapore, India and China), staying updated on labor law changes and advising management on best practices.

Manage employee relations, mediate disputes, and foster positive relationships with employees and external stakeholders (e.g., unions, labor agencies).

Address workplace conflicts through mediation and negotiation, ensuring fair and consistent resolutions.

Lead investigations into disciplinary issues, including fraud, with a strong investigative mindset to gather evidence and recommend appropriate actions.

Coordinate visa, work permit, and other compliance-related formalities with our appointed agency, ensuring accuracy and timeliness.

Oversee the development, implementation, and regular review (semi-annual or annual) of PAC policies to ensure consistency and compliance across all regions.

Coordinate with teams across four countries to align HR initiatives and address regional needs.

Organize and conduct regular policy and performance reviews (semi-annual or annual) to ensure compliance and continuous improvement.

Utilize Microsoft Excel to track, analyze, and report PAC-related data, including policy adherence, employee relations metrics, and compliance records.

Facilitate training on labor policies, emphasizing Indonesian employment regulations.

Oversee grievance procedures to maintain a positive work environment in global and Indonesian operations

Bachelor’s degree in Human Resources, Law, Business Administration, or a related field.

Minimum of 5 years of experience in HR, with a focus on industrial relations, labor law, or employee relations (experience in multiple jurisdictions preferred).

Proficient in Microsoft Excel for data management, reporting, and analysis.

Strong knowledge of labor laws and regulations across multiple countries (experience in the four countries of operation is a plus).

Proven experience managing visa and work permit processes with external agencies.

Fluent in English (written and verbal), with excellent communication skills to engage with diverse teams across four countries.

High resilience and flexibility, including the willingness to work extended hours when required and the readiness to adapt seamlessly to sudden, fast-changing business decisions.

About The Team

The Global HR Policy and Compliance team designs policies that ensure fair, inclusive workplaces while navigating complex international and Indonesian labor regulations. We address challenges in global compliance and employee relations, with a special emphasis on aligning with Indonesia’s dynamic labor landscape.

About GoTo Group

GoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.

The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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