Galleri Mobile Draw Experience Specialist #4806

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DesignExperience Specialist

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Quick Summary

Overview

Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.

Technical Tools

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We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges.

GRAIL is headquartered in the bay area of California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.

For more information, please visit grail.com

The Galleri Mobile Draw Experience Specialist will be responsible for end to end onsite event management across the GRAIL customer base, which serves as a key activity deployed by partners to make Galleri available to their eligible participants. In this role, the candidate should have strong cross-team collaboration to ensure success and project management of both direct and in-direct team members.

This is a field-based role located in your City and State , currently covering the following territory: East Coast and Central Region. While you will primarily operate in the field, travel to a GRAIL office or other locations may be required to support business needs.

Support growing teams across the enterprise and clinic channels, collaborating with cross functional work streams that drive success at scale across multiple customer channels.

Serve as a liaison between Customer Success and other parts of the business such as marketing, partnerships, and lab operations, maintaining feedback loops amongst these entities to facilitate a successful event.

Focus on execution for high value customer offering - onsite blood draw events: Collaborate closely with Marketing, Implementation, Customer Success, Customer Service to ensure seamless overall events including pre- and post-event work (mobile tour stops, onsite events at customer offices, and customer visits to GRAIL’s office).

Maintain project plans using prepared tracking tools to enable event project management leading up to and after an event Provide support to cross-functional partners to host blood draw events, both internally and with customers/prospects.

Request scheduling of vendors partners such as phlebotomists and ordering provider networks as it relates to testing events.

Serve as the lead for blood draw events (events will be a combination of remotely led and onsite), coordinating internal and external staff activities to create a high quality, effective process for customers, and addressing potential problems that may ariseCollect feedback and share best practices to enable future scaling.

Support events team by providing project support and post event reporting Maintain a working knowledge of the complex needs of a variety of events.

These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.

BA/BS degree or equivalent experience.

3 + years work experience with project management, project coordinating, account management, event planning, or event management or 2+ years accepted if candidates possess direct GRAIL experience.

Ability to travel up to 90% to support onsite events.

Positive “can do” attitude with a strong desire to roll up sleeves.

Meticulously organized, consistent with follow through, oriented toward operations.

Excellent face-to-face, verbal, and written customer service and communication skills.

Experience supporting in-person or in-office clinical operations or events with multiple work streams and stakeholders

Feels energized by, and creates order in, chaotic environments

Supporting a sales organization and ability to influence and communicate effectively

Working knowledge of program/project management software preferred- Asana

Hours and days may vary depending on operational needs.

Standing or sitting for long periods of time may be necessary.

May be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugation.

Some lifting (up to 25 pounds) may be necessary

Ability to travel 90% as required