Grantstreet1mo ago

UX Research & Design Lead

United StatesRemoteFull-timelead

OtherUx Research & Design Lead

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Quick Summary

Overview

Are you an experienced UX practitioner who loves both research and design, thrives on solving complex problems,

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OtherUx Research & Design Lead

Are you an experienced UX practitioner who loves both research and design, thrives on solving complex problems, and has a strong track record of leading UX teams? Do you enjoy helping others deepen their craft, improve processes, and build healthy collaborations with other teams/departments, leads/managers, and stakeholders? Do you want to play a part in meaningfully improving the digital experience of public servants and the people they serve?

If so, Grant Street Group may be the perfect fit for you.

Grant Street Group builds cloud‑based software for public sector clients, including platforms for tax collection, electronic payments, and related government workflows. Our products are used by millions of taxpayers and thousands of government staff each year.

Our User Experience (UX) Research & Design team members are embedded within our product teams, developing expertise in their assigned product and its users, and working with Product Leads/Managers to ensure they are involved in the right projects at the right time. They also stay connected as a whole UX Team; meeting regularly to discuss standards and best practices, and ensure we're advancing UX Research & Design in a clear & consistent manner across our organization.

We’re investing in:

Raising the overall UX bar across products
Building intuitive, accessible, and consistent experiences
Thoughtfully incorporating AI as a design and research partner where it adds real value

About the Role

~2 min read

We’re hiring a UX Research & Design Lead to lead and grow our UX team while also staying engaged enough with the work to be a credible “player‑coach.” This is a highly collaborative role with significant ownership over day‑to‑day UX operations and how this team contributes to our long‑term product strategy.

You’ll start by working alongside our existing UX Researchers & Designers to learn our products, users, and ways of working, then gradually take on operations & strategic leadership for a growing team. You’ll also help us continue to shift from historically reactive, “band‑aid” UX work toward more research‑informed, strategic improvements. Then you’ll help us continue to refine our operations and build a shared vision of our future, in which the UX team & principles are an integrated and integral part of our software development practices.

Serve as the operations lead, who the UX Researcher & Design team members report to, with a focus on performance assessment, feedback, coaching, and career growth.
Own building and shaping the team, including staffing planning, hiring and onboarding new UX team members, refining team structure and roles over time, and ensuring our teams have the mix of skills and experience they need.

Design and refine practical, lightweight UX processes that fit GSG’s culture and product lifecycles (e.g., intake, triage/prioritization across products, research planning, design reviews, documentation).
Clarify how UX partners with Product team members throughout the life of development projects; from problem framing and research through design, development, testing, and iteration.

Set and uphold a practical bar for UX quality, including usability, accessibility, consistency, and clear design rationale—especially as we modernize legacy experiences and extend newer ones.
Partner with the team to evolve our design systems and shared UI components, and move toward a more centralized approach where changes can be rolled out reliably across products.
Work with Product and Tech leaders to embed accessibility expectations into our everyday work—so compliance is a shared responsibility that is built into our software development practices.

Encourage the team to experiment thoughtfully with AI‑assisted tools (e.g., for research synthesis, content exploration, design exploration) while keeping work grounded in user needs and sound judgment.
Identify a few concrete, low‑risk ways to pilot AI in our UX practice, measure outcomes, and share what we learn across the organization.