Automotive Assistant Manager

Sc-Pendleton-mid

OtherAssistant Manager

0 views0 saves0 applied

Apply Now

Quick Summary

Requirements Summary

Business Management, Employee Relations, Customer Service,

Technical Tools

OtherAssistant Manager

Benefits:

Bonus based on performance
Competitive salary
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Paid time off
Training & development

Company Overview

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.

Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.

Position Overview

The Assistant Manager is responsible for performing all Center Manager function in the Manager’s absence and generally acting as “second-in-command” at the center. The Assistant Manager is responsible for the successful operation of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.

Responsibilities

Customer Relations

Welcome customers immediately in a professional manner. Explain Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.

Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
Remind departing customers to submit feedback about their visit.
Thank all departing customers and remind them to return.
Resolve customer complaints and damage claims.

Employee Supervision and Management

The center manager is responsible for the direct supervision of all employees of the center. Duties include:

Assist with hiring new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required
Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)
Schedule employees for effective center coverage and efficient use of labor; Ensure accurate time-clock use
Maintain accurate and complete employee files

Center Operations

Ensure proper execution of all activities in the service bays
Print and monitor daily, weekly, and monthly sales and inventory reports
Monitor cash register functions and credit card handling
Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s)
Perform daily close-out procedure
Prepare weekly and monthly paperwork
Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts
Ensure cleanliness and appeal of entire site
Maintain safe working environment
Maintain physical plant, tools, equipment, inventory, supplies, and personal property

Other Duties and Responsibilities

Perform maintenance and vehicle repairs as required
Diagnose and troubleshoot basic automotive systems
Ability to perform oil changes, brake replacements, tire replacements, light repair work
Participate in community activities
Maintain required postings and records (OSHA, MSDS, federal, state, and local)

Qualifications

Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
Excellent Leadership and management skills
Ability to succeed in a fast paced work enviroment
Previous experience managing a retail automotive center or equivalent related business required
Knowledge and ability to work on automotive braking systems, maintenance requirements, tire mounting, electrical systems (starter & alternator) & various other systems
Organized and detail oriented
Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools

Working Conditions

Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

Benefits/Perks