Support Manager South America (m/f/x)

• Do you thrive in fast-moving, real-time operational environments?

• Do you enjoy leading diverse international teams toward shared goals?

• Are you passionate about building processes that create world-class customer experiences?

• Do you excel at solving complex problems under pressure?

• Are you motivated by improving performance, clarity, and collaboration across teams?

• Are you able to work 11am-7pm UTC from Sunday to Thursday?

If the answers to the above questions are yes, then this role could be ideal for you!

As a Customer Support Manager at GRID, you will lead a global Support team responsible for ensuring the quality, accuracy, and timeliness of our live esports data flows. You’ll guide a diverse group of professionals working 24/7 across multiple regions, helping them excel in a fast-paced, high-impact environment.

Your role blends people leadership, operational oversight, and customer-centric decision making. You will build processes that scale sustainably, strengthen cross-team collaboration, and elevate the overall Support experience for our partners and customers. You will also act as a key point of escalation during high-priority operational moments, ensuring smooth resolution and clear communication.

Success in this role means shaping a culture where clarity, ownership, and collaboration thrive. You will be instrumental in improving how we work, how we communicate, and how we deliver exceptional service in one of the most dynamic industries in the world.