IT Operations Generalist

United States·CupertinoFull-timemid

OtherIt Operations

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Overview

Gridmatic is a high-growth startup and a new kind of energy company, delivering affordable, clean power by optimizing renewable energy and grid-scale batteries.

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OtherIt Operations

Gridmatic is a high-growth startup and a new kind of energy company, delivering affordable, clean power by optimizing renewable energy and grid-scale batteries. With offices in the Bay Area and Houston, we bring together Silicon Valley–style innovation with deep, hands-on expertise in real-world power markets and energy retail.

As solar and wind become the fastest-growing sources of electricity, variability from weather and grid conditions makes energy prices more volatile. Gridmatic tackles this challenge with industry-leading forecasting and optimization—and gives our team the opportunity to work on problems that truly matter. Forecasting and trading energy are the foundation of what we do. We ingest large-scale data—weather, prices, load, and grid conditions—to build probabilistic machine learning forecasts that drive real operational decisions. Our work directly determines when power is bought, stored, or deployed, turning uncertainty into value for customers and the grid.

Our impact is measurable. Gridmatic is the most profitable participant in ERCOT’s wholesale market and operates the top-performing battery asset in CAISO. Profitable without venture capital, we offer a collaborative, low-ego environment where rigorous thinking, autonomy, and continuous learning are core to how we work.

We're hiring an IT Operations Associate to be the go-to person for all things IT at our office. You'll own the help desk day-to-day, drive forward our active IT projects, and keep the office's physical tech — conference rooms, network, and devices — running smoothly.

2+ years in an IT support, help desk, or IT operations role
Comfortable being the only IT person in the room — you can scope, prioritize, and execute on your own
Strong fundamentals across macOS, Windows, and Google Workspace
Hands-on MDM experience (Jamf, Kandji, Intune, or similar) — bonus if you've executed an MDM migration
Experience with identity/SSO platforms (Okta, Entra ID, JumpCloud, or similar)
Experience administering an EDR/endpoint security tool (SentinelOne, CrowdStrike, or similar)
Practical Wi-Fi and networking troubleshooting skills: channels, RSSI, roaming, AP tuning
Comfortable owning conference room AV — Webex Rooms experience strongly preferred
Calm under pressure when high-urgency issues land
Process mindset — you spot what's ad-hoc today and turn it into something repeatable