BABM Employer Liaison & Administration

Job Title:             BABM Employer Liaison & Administration

Reporting to:     Group Head of Apprenticeships/ Head of Limerick Campus

Location:             Griffith College Limerick, O'Connell Avenue

Job Type:            Permanent / Part-Time (20 hours per week), subject to 6-month probation period

Key Responsibilities:

Main Point of Contact for Apprentices and Employers

• Ensure a high level of student service and professionalism at all times.
• Dealing with queries that come in via phone/email / CRM (HubSpot) in a timely manner
• Contact Employers directly after initial contact is made to ensure complete understanding of the registration process with Griffith College and SOLAS.
• Engaging with SOLAS authorised officers

SOLAS Platform Management 

• Contact employers after the expression of interest is submitted through SOLAS to offer assistance or answer any questions.
• Engage with SOLAS to ensure employers and students are registered correctly
• Administer and manage the completion of the employer approval process via the ALEAT documentation.
• Engage with all SOLAS authorised officers to ensure the completed documentation is up to date for each apprentice, mentor and employer.
• Engage with SOLAS to ensure all learner, employer, and mentor information is up to date, noting any changes to mentors or employers, or withdrawals or deferrals.
• Provide regular updates to the Consortium Steering Group regarding apprentice registration on the SOLAS platform
• Provide learner progress reports to the SOLAS authorised, inclusive of attendance and academic performance

Financial Administration:

• Providing accurate reports relating to the number of apprentices on the programme for HEA reporting
• Processing of employer sponsorship forms for Apprentices
• Engaging with student fees and managing the apprentice cost-of-living reimbursement when applicable
• Manage supplier invoices & purchase orders related apprenticeship programme

Academic Success Coaches:

• Monitor and engage with academic support coaches to ensure meetings are held and updates provided.
• Coordinate the ASC reports for each apprentice.
• Support ASCs when needed in contacting mentors or apprentices

Attendance Platform:

• Assist in the monitoring & updating of the attendance platform to ensure all learner attendance is accurately recorded & reported
• Providing weekly updates on attendance to employers, mentors and academic success coaches

Induction 

• Assist in the coordination and preparations for the Induction
• Liaise with employers and mentors in relation to mentor training

Minimum Education / Experience Requirements:  

• Excellent interpersonal and communication skills.
• Good planning and organisation skills.
• Strong attention to detail.
• Strong IT skills and knowledge of MS Office

About Griffith College

Griffith College is a welcoming, ambitious and people-focused institution where the quality of the working environment is shaped as much by the people as by the purpose. Across our campuses in Dublin, Cork and Limerick, colleagues work in supportive teams where professionalism, mutual respect and collaboration are part of everyday life.

Founded in 1974, Griffith College is Ireland’s largest independent third-level institution, with a community of over 8,000 students across its campuses. The College delivers a broad range of undergraduate, postgraduate and professional programmes across disciplines including business, law, computing, journalism, design and pharmaceutical science.

What sets Griffith apart is not only its commitment to high-quality education, but the culture that underpins it. Staff regularly speak about the strength of the relationships they build here, the trust between colleagues, the willingness to support one another, and the opportunity to contribute to an organisation that has meaningful impact on students from Ireland and internationally, working alongside people who genuinely care about what they do and who they work with.

Our Vision
"To be recognised among the leading, innovative and socially enterprising of Ireland’s universities”

Why work for Griffith College?

• Competitive salary package
• Access to healthcare plans for employees and their families
• Enhanced maternity leave pay
• Flexible working arrangements in line with the College's remote working policy
• Subsidised College programmes to support career development and upskilling.
• Opportunities for staff mobility through Erasmus+ and other international mobility programmes
• Mental Health and Wellbeing supports available
• Cycle to Work scheme
• Vibrant, multidisciplinary and multicultural learning environment
• Inclusive and diverse community
• Innovative and agile place to work
• Welcoming environment committed to both learner and staff development
• Staff discounts and offers from a wide range of retailers and service providers
• Preferential accommodation rates during the summer period for staff, and for friends and family of staff at Griffith Rooms
• Year-round staff social and wellbeing events, including BBQs, coffee mornings, wellness talks, EDI events, and more

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline of proposed areas of activity and will be amended in the light of the changing environment within the Faculty and the College.

Griffith College is an equal opportunities employer. Candidates must be eligible to work full-time for any employer in Ireland.