Security System Technician

Security System Technician
Prince George, British Columbia  |  Part Time
Electronic Security  |  Experienced Technician  |  2 to 3 days per week

• Perform product installations, reconfigurations, removals and relocations, and complete site surveys as required
• Attend to all service calls received from customers through the company dispatcher or directly, and contact the customer following the notification of each service call as per procedure
• Repair defective equipment using various hand tools and measuring meters in order to restore it to proper working condition
• Assure quality control by completing all scheduled preventive maintenance calls for assigned customer equipment in accordance with the terms of the service agreements
• Provide technical and user support by directing and assisting clients in the operation of the products, assuring their most efficient use
• Manage service call routing in order to maximize time utilization, and update the dispatcher on the status of all calls, completed or work in progress, on a per call basis
• Diligently complete and submit work orders as per set procedures. Work orders completed at the client’s site must contain equipment serial numbers and be signed by the client’s designated authority
• Maintain service vehicle stock of all parts, supplies and equipment, record all used stock on work orders, and participate in the quarterly inventory counts of vehicles and warehouses as required
• Participate in training sessions as required in order to maintain adequate levels of skills and knowledge

• Experience installing, configuring and servicing card access, intrusion monitoring, fire monitoring and CCTV systems
• Working knowledge of DSC, UNV, DMP, ICT, Hanwha, Kantech and Brivo systems
• Ability to diagnose problems quickly and correctly using hand tools and measuring meters
• Excellent verbal communication and interpersonal skills, working face to face with customers on their sites
• Proficient writing skills for accurate work orders, service records and inspection reports
• Valid driver’s licence with a clean driving record

• Successful completion of a criminal record check
• Successful completion of a driver’s abstract review

• Work is performed at customer sites, travelling between calls in a service vehicle
• A mix of new system installations and service on existing systems, including preventive maintenance, emergency maintenance, troubleshooting, repairs and inspections
• Service calls come in through the company dispatcher or directly from the customer, so the day is built around call routing and time utilization

• $35.00 to $45.00 per hour, based on experience and qualifications
• Life insurance: $100,000 employee, $10,000 spouse, $5,000 per child
• AD&D insurance with critical illness and cancer coverage
• Extended health care: drugs, hospital, hearing, orthotics, nursing
• Paramedical services: chiro, physio, massage, mental health (annual coverage)
• Vision care: glasses, contacts, laser surgery, and exams
• Dental care: 80% basic ($2,500), 50% major ($2,500), $2,500 ortho for children
• Travel insurance: up to $5,000,000 per incident (trips up to 90 days)
• Ongoing training and career development support

Apply now at www.grizzlytrekgroup.com
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