Lead Technical Product Manager - Digital Experience

We're looking for an exceptional Lead Technical Product Manager who is obsessed with outcomes, not outputs. This role sits at the intersection of platform architecture, portal experiences, and data-driven decision making.

You'll own critical platform capabilities—APIs, integrations, and agent/advisor/client portals—that directly enable our partners to achieve $12B+ in sales capacity. You'll measure success not by features shipped, but by measurable business outcomes: Zero Touch rates, cycle time reduction, agent adoption, and carrier-validated cost savings.

• Thinks in outcomes — You start with the business result and work backward to the solution
• Lives in data — You establish baselines, track leading indicators, and make decisions based on evidence
• Embraces AI — You see AI/ML as a tool to accelerate automation and improve decision quality
• Builds platforms that scale — You create capabilities that multiply team productivity

• Design and own our API strategy—REST, webhooks, event-driven architectures
• Build platform capabilities that enable 25-30% Zero Touch processing rates
• Create reusable capabilities used by 2+ features each, reducing development time
• Architect integrations that support distribution partners and carrier workflows

• Own the agent/advisor/client portal product strategy and roadmap
• Drive portal adoption from current state to 70% adoption target
• Achieve >80% agent CSAT through UX improvements and self-service capabilities
• Reduce support volume by 25% through portal-based self-service features

• Define success metrics for every feature before development begins
• Establish baselines, track leading indicators weekly, review outcomes monthly
• Drive carrier-validated operational savings through intelligent automation
• Document data-driven decisions with measurable impact

• Identify opportunities for AI/ML to improve processing automation
• Partner with engineering to implement intelligent document processing, rules optimization, and predictive workflows
• Use AI-assisted tools to reduce PRD-to-launch cycle time by 25%
• Build features that compound—every release makes the next one easier

• 5+ years of product management with at least 3 years on technical/platform products
• Understanding of APIs, microservices, event-driven architectures
• Experience with modern tech stacks and cloud platforms (AWS/GCP/Azure)
• Experience working with data science teams or implementing AI-powered features
• Familiarity with LLMs, intelligent document processing, or predictive analytics (nice to have)

• You measure success by business outcomes, not feature velocity
• Experience defining and tracking OKRs with explicit, measurable key results
• You've driven measurable cost savings, efficiency gains, or revenue impact
• Comfortable presenting outcome dashboards to executives and stakeholders

• You establish baselines before measuring improvement
• Experience building metrics frameworks—leading vs. lagging indicators
• Fluent in analytics tools and comfortable writing SQL or working with data teams
• You've made product decisions based on data and documented the impact

• Experience owning B2B portal products—agent portals, partner portals, or customer portals
• Track record of driving adoption and improving user satisfaction scores
• Understanding of self-service design patterns that reduce support burden
• Experience with e-commerce, workflow, or transactional portal experiences

• Experience in fintech, insurtech, or regulated industries
• Previous engineering or technical background
• Experience with AI/ML product features or intelligent automation
• Track record of building and scaling platform teams
• Familiarity with annuity, life insurance, or financial services operations

• Fluent in technical discussions about system design, data models, and API contracts
• Can review PRs, understand technical debt trade-offs, and contribute to architecture decisions
• Experience with event streaming, message queues, and asynchronous processing
• Understanding of security, compliance, and data privacy requirements

• Exceptional at breaking down complex problems into shippable increments
• Write technical specs that engineers love and business stakeholders understand
• Experience with modern product tools (analytics, A/B testing, feature flags)
• Strong analytical skills with ability to synthesize data into actionable insights

• Influence without authority across engineering, design, and business teams
• Communicate complex technical concepts simply to any audience
• Comfortable presenting to engineers, executives, and customers
• Extreme ownership — you own outcomes, not just outputs

Compensation:  

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $190,000/year in our lowest geographic market up to $210,000/year in our highest geographic market.  Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Benefits Highlights:  

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.  Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required.  Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals.  All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.