Technical Support Engineer - (Brasil- Sao Paulo)

The IT End User Support Specialist will provide general support for end-user computing. The role holder is also responsible for field service and support for our IT network infrastructure.

The IT End User Support Specialist will work with multiple cross-functional teams and act as liaison for the global IT organization and for the business team members located at the facility.

Responsibilities

• Provides Level 1 and Level 2 support all end-user computing solutions including mobile devices, computers, peripherals (monitors, headsets, docking stations), and printers.

• Provides supports conference room equipment, digital signs, TVs, and other miscellaneous equipment.

• Monitors open IT incidents and support requests and collaborate with appropriate IT engineering and operations teams to resolve incidents or support requests involving IT services.

• Track and mange IT assets which are deployed at locations for which they are assigned to support.

• Provides field service and support for IT projects including IT end user computing and IT network equipment.

• Facilitate and coordinate on behalf of IT project teams to ensure facility utilities such as, Power, HVAC, Fiber, and Copper cabling are provided.

Qualifications:

• A+ certification or equivalent fundamental computing hardware and operating system experience

• Three or more years of IT end user support experience, some of which being in a manufacturing environment

• Fundamental knowledge of Windows platforms, Windows 10, Windows Server 2019, and 2022

• Fundamental knowledge of MS O365 applications, including web based and locally installed on end user device

• Fundamental knowledge of mobile device support experience, including use of Intune for enrollment and configuration of iOS and Android mobile devices