Technical Provisioning Specialist Dispatch (Internal Hire Only)

About the team:

We are a highly collaborative team that strives to:  

• Provide excellence in the service delivery process. 
• Maintain and safeguard facility information 
• Assist and educate each other in the new developments and growth of our company 
• Be reliable result-driven individuals 
• Be critical thinkers and problem solvers
• Be motivated team players 

Who we are looking for:
Someone who is no stranger to a fast-paced environment and is easily adaptable to changing priorities. This person must also enjoy learning new skills and understand how this role plays a part in the bigger picture of the business. If you have high-quality support experience for internal and external customers and can be well versed in all aspects of service order processing and trouble ticket flow, you may be what we are looking for. 

If this sounds like you, this is what the role looks like:
As the Technical Provisioning Specialist Dispatch, you will provide critical installation and repair support to various Support teams and GTA customers. You will be responsible for preserving and safeguarding facility data records as well as for technical and provisioning support through expert triage and troubleshooting relevant to installation and repair for our customers. You will be the subject matter expert in all aspects of service and repair business services.

• Monitor the progress of customer orders and tickets, and escalates, as required, to appropriate levels of management within necessary department(s), to ensure the timely delivery of services and customer satisfaction.
• Coordinate with other departments in a collaborative effort to support the customer.
• Conduct daily follow-up of repair and installation in order to resolve any immediate post install issues as well as ensure customer satisfaction.
• You will need to have well-developed troubleshooting, critical thinking, effective listening and communication skills
• Consistently preserve and safeguard facility and plant records, link circuit information, and work orders through provisioning
• Obtain and enter information to complete fields for Service Orders and Trouble Tickets, provision and send to billing

Candidates must show: 

• Ability to Promote Company Culture – Promotes a culture and mission to all employees, vendors, clients, and business partners
• Technical Skills – Possess an understanding of technologies used in service delivery; constantly strives to increase technical knowledge through training tools and research
• Oral Presentation Skills – Comfortable with delivering briefings and reports to colleagues, conduct training sessions, and any other tasks related to speaking in front of an audience
• Strong Organizational Skills – Ability to prioritize and plan work activities, uses time efficiently, organizes or schedules other people and their tasks, in a fast-paced environment; must be detail-oriented and accurate in work
• Reliability and Punctuality – Consistently at work and on time for scheduled shift and department or customer scheduled meetings. Ensures work responsibilities are covered when absent.
• Analytical Thinking and Decision-Making – Makes sound, well informed, fact-based decisions and seeks guidance when needed.

Here’s what you need to have:

• High School Diploma or GED 
• Minimum two (2) years experience in service delivery processing 
• Strong customer service focus 
• Proven understanding of technologies utilized in the support of service delivery 
• Strong understanding of methodologies related to distance, connection, and configuration including cable management.  Including ISP related technologies including data delivery access methods
• Understands the installation and repair process related to our company residential and business service

If you are still interested and the values below resonate with you, apply today!  

GTA Val-You’s:

Our Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together. Be a Game Changer.

Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer

Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Read more about our commitment to these principles in the Department of Labor's EEO notices and Guam Department of Labor notices.

Other applicable federal employment laws include Family Medical Leave Act (FMLA) and  Uniform Services employment and Reemployment Act (USERRA).

Accommodations for Applicants with Disabilities

Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at humanresources@gta.net or call us at (671) 644-0300.