Business Analyst — Fit/Gap & Process Analysis

Our client is bringing on two Business Analysts to support their International eCommerce team with fit/gap and process analysis. These are hands-on roles focused on understanding how current-state processes work today across the eCommerce systems landscape — including Product Studio and the order management system (OMS) — comparing them against target-state capabilities, and clearly documenting where the gaps are.

You'll spend your time mapping processes, running fit/gap analysis, and translating findings into actionable artifacts — including gap stories that capture where today's processes fall short and what needs to change. It's a strong fit for a curious analyst who is organized, communicates well, and wants to grow inside a large enterprise program.

• →Conduct fit/gap analysis, comparing current-state processes and capabilities against target-state requirements or out-of-the-box platform functionality.
• →Document and map current-state (as-is) business processes.
• →Identify and capture gaps, and write clear gap stories (user stories) that articulate the gap, its impact, and the desired outcome.
• →Partner with process owners, SMEs, and the delivery team to gather requirements and validate findings.
• →Support requirements workshops and working sessions.
• →Maintain analysis artifacts, backlog items, and traceability.

• Roughly 5+ years of business or process analysis experience (early-to-mid career).
• Hands-on experience with fit/gap analysis and current-state process mapping.
• Ability to write clear user stories / gap stories.
• Solid requirements-gathering, interviewing, and documentation skills.
• Strong written and verbal communication.
• Able to work onsite in Issaquah 1–2 days per week (hybrid).

• Exposure to an order management system (OMS) and/or Product Studio — or comparable eCommerce/commerce platforms.
• Familiarity with process modeling (BPMN) or tools such as Visio or Lucidchart.
• Agile / Scrum experience.
• Enterprise or retail program experience.