Dispatcher

Are you a skilled communicator and natural multitasker with a knack for staying organized under pressure? We’re seeking a dynamic, experienced Dispatcher to coordinate and manage daily schedules for technicians, customers, and trade managers across multiple departments. If you thrive in a fast-paced environment and love being at the center of a high-energy team, this is the opportunity for you!

📍Location: Inwood Office

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  Efficiently assign and route maintenance and repair calls based on technician location, availability, and skillset.

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  Manage and update schedules in real-time while maintaining ongoing communication with technicians, customers, and management.

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  Review daily calls to ensure accuracy in skill level, parts, special instructions, and payment methods.

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  Optimize technician routes to reduce travel time, cut costs, and prevent call backs.

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  Serve as a key point of contact—explaining services, answering scheduling questions, and helping customers understand home warranty policies.

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  Document customer interactions and ensure timely follow-ups by the appropriate team members.

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  Handle incoming calls and direct them to the correct personnel with professionalism and efficiency.

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  Be prepared to work extended hours as needed and maintain high levels of customer satisfaction.

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  Take on additional tasks as assigned to support team success.

• High School Diploma or equivalent required.

• 2+ years of dispatching and/or customer service experience preferred.

• Experience with home services or ServiceTitan is a big plus!

• Strong multitasking skills and ability to adapt in a fast-paced, ever-changing environment.

• Excellent communication skills—both written and verbal.

• A proactive problem-solver who stays calm under pressure.

• Collaborative, team-oriented mindset with the ability to work across departments.

• Solid understanding of contracts, warranties, and internal policies.

• Strong computer proficiency and ability to learn new systems quickly.

• Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching
• Employee Discount
• Employee Referral
• You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
• Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles