General Manager

Action Garage Door is one of the fastest-growing garage door companies in the Northwest, built on exceptional customer service, operational excellence, and a commitment to developing great people. As part of Guild Garage Group, we are transforming the home services industry by investing in our employees, our customers, and our communities.

We are looking for an experienced, high-impact General Manager to lead our Idaho operations. This is more than an operations role—it's an opportunity to build a high-performing organization, develop future leaders, and drive profitable growth while delivering an outstanding customer experience.

If you're a leader who thrives on accountability, enjoys coaching teams, and knows how to turn strategy into execution, we'd love to talk with you.

The General Manager is responsible for the overall performance of the business, including operations, sales, customer experience, financial results, and team development. This leader owns the day-to-day execution of the business while partnering with Guild Garage Group leadership to execute long-term growth initiatives.

This position carries full responsibility for operational execution, employee engagement, profitability, and delivering industry-leading customer service.

• Lead all daily business operations, including service, installation, warehouse, scheduling, customer service, and sales.
• Create a culture of accountability through consistent leadership, coaching, and performance management.
• Ensure operational excellence by implementing and maintaining standardized processes and best practices.
• Drive continuous improvement across all departments.

• Own branch P&L performance and achieve revenue, profitability, and growth objectives.
• Monitor key performance indicators (KPIs) and develop action plans to improve performance.
• Manage labor productivity, inventory, expenses, fleet utilization, and operational efficiency.
• Build and execute annual business plans, budgets, and forecasts.

• Recruit, hire, onboard, and develop exceptional leaders and employees.
• Build a culture centered on safety, accountability, customer service, and continuous improvement.
• Conduct regular coaching sessions, performance reviews, and succession planning.
• Foster employee engagement and retain top talent through effective leadership.

• Ensure every customer receives an exceptional experience.
• Resolve escalated customer concerns quickly and professionally.
• Maintain quality standards that reinforce Action Garage Door's reputation for excellence.

• Partner with sales leadership to drive residential and commercial growth.
• Improve close rates, average ticket values, and overall profitability.
• Support marketing initiatives and community involvement to strengthen brand awareness.

• Maintain compliance with OSHA, DOT, company policies, and all applicable regulations.
• Promote a strong safety culture across all departments.
• Ensure fleet, facilities, and equipment are properly maintained.

• 7+ years of progressive leadership experience in residential or commercial home services.
• 3+ years leading multi-department operations with full P&L responsibility.
• Proven ability to lead high-performing teams and improve business performance.
• Strong financial acumen with experience managing budgets, KPIs, and operational metrics.
• Excellent communication, coaching, and leadership skills.
• Experience using business management software and Microsoft Office.
• Valid driver's license with an acceptable driving record.
• Ability to successfully pass a background check and drug screening.

• Experience in the garage door, HVAC, plumbing, electrical, roofing, or similar home service industries.
• ServiceTitan experience strongly preferred.
• Bachelor's degree in Business, Management, or related field (or equivalent leadership experience).
• Experience leading organizations through growth and operational transformation.

The successful General Manager will:

• Build and develop a high-performing leadership team.
• Improve operational efficiency while maintaining exceptional customer satisfaction.
• Consistently achieve revenue and profitability goals.
• Foster a culture of accountability, ownership, and continuous improvement.
• Develop future leaders and create a workplace where employees thrive.