Clients Operations Senior Manager

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

We are hiring a Client Operations Senior Manager to our Business Transformations - Operations team in São Paulo, Brazil! 

The Operations and Business Transformation area is responsible for improving our clients' operational routines, making our processes scalable and standardized. Our mission is to act as the benchmark for quality and efficiency at Wellhub, always in partnership with other internal teams.
The goal is to ensure the efficiency, quality, and correct execution of HR client processes, aligned with the commercial, customer support, and financial teams, with a focus on supporting strategic initiatives in the Brazilian market.

• Proposes and implements initiatives and process improvements that increase efficiency and measurable impact within the Operations team.
• Identifies and maps areas for improvement for the Operations team and for the customer pillar as a whole.
• Develops solutions to increase the efficiency of the operations team, optimizing their time and implementing controls to reduce potential errors.
• Leads projects and initiatives, taking full responsibility for deliverables and coordinating actions with other teams as needed.
• Creates documents to formalize improvements in processes, policies, and other definitions, in addition to monitoring ongoing projects and initiatives.
• Actively collaborates with various teams within the organization, both technical and non-technical, to ensure successful deliveries.
• Manages expectations and overcomes objections effectively, assessing the impact on all stakeholders.
• Effectively delegates tasks to promote team autonomy, providing appropriate context and support.
• Delivers constructive feedback in a timely manner to your team members and guides them on their development journey, supporting the creation of development plans.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

• Bachelor's degree
• Previous experience in business transformation/client operations projects
• Independent and Proactive: Initiates and cultivates purposeful relationships with key stakeholders to drive collaboration and progress
• Written and verbal communication skills. Experience in creating presentations for different hierarchical levels.
• Analytical skills to understand numbers and extract insights. Good understanding of processes.
• Knowledge of AI tools, everyday tools (Google Suite and Microsoft Office).
• English (writing, speaking, and listening) to handle meetings with global stakeholders.
• Proactive, focused, and customer-oriented profile (customer focus). Problem solver.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in business transformation projects/client operations and advanced English are mandatory requirements.

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. 

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

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