Engagement Manager, Professional Services

As Engagement Manager, Professional Services, you'll own the end-to-end delivery experience for H1's customers' special projects. You'll be the primary point of accountability from contract signature through go-live and beyond — coordinating internal teams, managing customer stakeholders, and making sure every engagement lands on time, on scope, and with measurable value.

This is a senior individual contributor role with meaningful cross-functional influence. You don't manage a large org, but you do run the room — with customers, with engineering, with product, and with sales. The right person is as comfortable in a technical scoping conversation as they are running an executive steering committee.

In this role, you will:
- Own the full delivery lifecycle for a portfolio of customer services projects — scoping, project planning, execution, and cross-team collaboration
- Serve as the primary customer-facing point of contact throughout each engagement, managing stakeholders at the director and VP level
- Coordinate across Forward Deployed Engineers, Solutions Insights, and internal product and engineering teams to keep engagements on track
- Anticipate and manage risks proactively; escalate appropriately without waiting for problems to surface on their own
- Help create tracking and reporting on engagement health, milestones, and time-to-value metrics
- Partner with Sales during the late stages of deals to ensure SOW accuracy and a clean handoff into delivery
- Help define resource requirements for augmented staffing engagements within your accounts, partnering with the recruiting team on execution
- Feed patterns and blockers to leadership to strengthen methodology, tooling, and playbooks over time
- Build the kind of customer relationships that turn a successful implementation into an expansion conversation
- Serve as a credible voice of the customer back into the product organization

This role pays $140,000 to $165,000 per year, based on experience, plus variable compensation tied to implementation performance, in addition to stock options.