Membership Sales & Concierge Style Guest Services Anthem Exclusive

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Quick Summary

Technical Tools

OtherGuest Services

Benefits:

Bonus based on performance
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Tuition assistance

We are seeking a Closer. Not a Clerk.

Hand & Stone Anthem is a top-tier, independently owned wellness center led by a Spa Director with 20 years of industry expertise. We are the only location in Anthem and are not affiliated with the corporate "big box" franchises in the Valley. We are a high-performance Team—not a "family"—and we reward results.

The Reality of the Role

This position is for mature professionals who understand the mechanics of a sale. We do not hire "front desk receptionists." You will be expected to:

Investigate & Close: Review client history to identify "membership abusers" and pivot those difficult conversations into sales.
Enforce Policy: Confidently explain why a guest no longer qualifies for "Member-Guest" pricing and collect the difference with poise.
Hunt for Leads: Use Zenoti to proactively call and text prospects to fill the book.
Consult: Use your knowledge of Dermalogica and Image Skincare to drive retail revenue and customize massage experiences.

Pay & Internal Rewards

Base: $17/hr.
Core Commissions: 25% on enrollment fees ($40–$199), $10 for $20–$39 fees, and 10% on retail.
Proprietary Performance Bonuses: Beyond standard commission, we offer an internal "Performance Dividend" structure. Details are discussed during the final interview stage and include bonuses for:
- Specific Membership Conversion Tiers.
- Pre-booking Rate Goals.
- Pre-service Add-on/Upgrade Quotas.
Path to Leadership: We promote based on numbers and professional maturity.

Requirements

Minimum 2 years of Sales or High-End Hospitality experience.
FULL TIME AVAILABILTY INCLUDING WEEKENDS / EVENINGS
Ability to navigate "gray area" pricing and policy enforcement without hesitation.
A professional, "Butler-level" demeanor and a "thick skin."

If you are a high-achiever who thrives on hitting targets and maximizing your paycheck, apply today. If you are looking for a "chill" desk job, please do not apply.