Spa Ambassador - Part Time

Pa-Bryn Mawr-mid

OtherAmbassador

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Quick Summary

Key Responsibilities

Welcome, Empower, and Connect with Clients in order to meet our daily Membership Goals Build Relationships: Provide excellent customer care to members and guests,

Technical Tools

OtherAmbassador

Benefits:

Competitive salary
Employee discounts
Training & development

Hand & Stone is a national company that specializes in massages and facials. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

Are you an individual with exemplary communication and customer care skills, with an astute attention to detail?
Our busy Bryn Mawr, PA, location is looking for a part-time Spa Ambassador with these traits to Welcome, Empower, and Connect with our clients.

Spa Ambassadors' goals are to ensure each Member is experiencing the best hour of their month, and to encourage new guests to become Members in order to to fulfill their monthly self-care rituals.

This part-time Spa Ambassador position includes both weekend and evening hours.

Skills & Traits

Computer Skills: Zenoti knowledge a plus
Communication: Ability to communicate with people and to provide service in a professional and personable way
Authenticity: Ability to convey genuine enthusiasm for the position and the spa
Relationship-Building: Ability to develop long-term client relationships
Sales & Customer Engagement: Ability to provide exemplary customer care at all times with the ability to translate this into potential Membership sales
Reliability: On-time arrival. No last-minute call-outs. 'Requests' Off' limited to shifts that are covered by co-workers

Responsibilities:

Welcome, Empower, and Connect with Clients in order to meet our daily Membership Goals
Build Relationships: Provide excellent customer care to members and guests, while building long-term relationships
Communicate effectively: Answer phones, schedule appointments, and manage client inquiries
Be knowledgeable about products, platforms, services, and policies

Benefits:

Competitive Compensation - hourly wage PLUS commission
Contests - let's test your sales skills, and reward your efforts!
Ongoing Training - we are ALWAYS learning and improving
Positive & Professional Work Environment - we enjoy our work, and we want you, too!
Employee Discounts - discounts are available on products, services, and gift cards

Qualifications:

excellent computer literacy
high school diploma+ is required
must be 18 years old+
must be exceptionally organized with an attention to detail
must be a strong team player with the ability to work independently with minimal supervision