Operations Program Manager

Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.

In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We've grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.

Human data is the core infrastructure to AI advancement. Frontier AI labs currently improve model capabilities with various data-intensive post-training techniques. We believe that data spend for AI training will increase by 3-5x in the next few years and continue for much longer as models take on new domains. Handshake AI supports all of the frontier AI labs, working on their most complex data at the largest scale.

The Operations Program Manager, Central Operations is an individual contributor role driving the execution of high-impact operational programs across Central Operations' core functions — Contractor Operations, Marketplace & Allocations, Trust & Safety, and Pay. This is a hands-on role focused on designing, improving, and scaling operational processes through strong program management, data fluency, and structured execution. You'll partner closely with Legal, Finance, Product, Engineering, Analytics, and Delivery to translate operational needs into clear requirements, execution plans, and measurable outcomes — bringing structure to ambiguity so programs run smoothly end-to-end.

• Experience in one of Central Operations' core functions — Contractor Operations, Marketplace & Allocations, Trust & Safety, or Pay

• Strong problem-solving skills, with a structured approach to complex challenges

• Strong written and verbal communication skills, particularly in documenting requirements and communicating status, risks, and tradeoffs

• Experience operating in fast-paced, metrics-driven environments, with a bias toward execution and continuous improvement