Associate - Verifications (Overnight)

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

As a Verifications Associate (Overnight) you will be an integral part of our operations team. This role is all about making sure we really know who our customers are — verifying identities, understanding risks, and keeping us compliant with regulations, all while assisting our customers through the onboarding experience and beyond

Key Responsibilities:

• Reviewing and approving customer ID documents in accordance with company policy

• Case handling, escalation and resolution

• Communicating with customers to request information, provide support and perform investigations

• Performing enhanced verifications tasks such as PEP and Sanction screening

• Working closely with Risk, Compliance and Customer Support teams to ensure KYC requirements are met

• Escalating suspicious activity or unusual findings

• Keeping accurate and tidy records that are up-to-date and in line with regulatory standards

• Staying up to date with AML/KYC regulations, policy updates, and best practices

• Participating in, and aiding in the delivery, of relevant training programs

• Participating in ad hoc tasks and team projects

• Supporting a 24/7 operation and working overnight shifts (including weekends)

We’re looking for a detail-oriented, curious, and proactive person to join our Toronto team. If you’re someone who loves analysing information, spotting red flags, and making sure everything’s above board, we’d love to hear from you. We’re also looking for someone who has excellent written and verbal communication skills. The role is best suited for someone who thrives in a fast-paced, ever-changing environment with a passion for sports and gaming. In addition to completing daily tasks, you will also oversee the shift, acting as a point of escalation and ensuring all tasks are completed accurately and on time.

Must haves:

• Ability to make risk-based decisions

• Good attention to detail

• Strong interpersonal skills

• Good understanding of data protection

• Trustworthy and acts with integrity

• Desire and willingness to learn

• Proactivity - maintaining awareness of policies and procedures while complying with AML, Responsible Gambling and Regulatory requirements

• Strong computer, literacy and numeracy skills

• Flexibility to support a 24/7 operation

• Willing to work overnight shifts

Nice to have:

• Previous experience in a similar role

• Understanding of Anti-Fraud and Anti Money Laundering practices

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits

• Great training and development opportunities

• Flexible vacation allowance

• Possible hybrid working options

• Start-up culture backed by a secure, global brand

• Being part of a team of rockstars!

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)