Senior Manager - Retail Sportsbook

Hard Rock Digital is a team focused on becoming the best sportsbook, casino, and social casino company in the world. We're building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we're always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?

We are seeking a highly skilled and experienced senior manager to join our Retail sportsbook operations team. This position will be central to our exciting expansion to Las Vegas, therefore; extensive Las Vegas experience is a prerequisite for all applicants. The Senior Manager - Retail Operations will demonstrate a mastery of their trade from the trenches up, deep knowledge of retail sportsbook operations, and a profound and nuanced understanding of the compliance landscape. This individual will be expected to elevate the Hard Rock Bet Sportsbook above and beyond the competition.

Reporting to the Director – Retail Sportsbook, this role will work alongside senior leaders, fostering relationships with the property sportsbook teams and collaborating across Sportsbook and the wider Hard Rock Bet business. This role will be based in Las Vegas, Nevada, and will require travel.

• Be a key contributor and leader as we prepare to launch the retail sportsbook at the new Hard Rock property on the Las Vegas strip

• Develop and implement Internal Controls and Standard Operating Procedures in accordance with regulation and compliance requirements;

• Facilitate effective partnerships between retail and online sportsbook operations, including new member sign-ups.

• Identify and implement continuous improvement opportunities across properties and within the Hard Rock Bet Retail Sportsbook team that improve the sportsbook experience for our customers;

• Facilitate appropriate communication among all relevant stakeholders;

• Exude composure in a crisis. There are going to be tough days. You need to be present, visible, decisive and collaborative.

• Actively live the Hard Rock Bet values of being fiercely focused, deeply curious and customer obsessed.

• 3+ years of experience leading teams in a retail sportsbook setting;

• Extensive knowledge of gaming operations and regulatory and compliance standards across multiple jurisdictions, with at least 3 years in Las Vegas, Nevada.

• A proven track record of managing high-performing teams and developing talent;

• A deep understanding of working with diverse teams across functions, properties and jurisdictions;

• Analytical skills to use data to support and direct decisions;

• Excellent stakeholder management skills, with the ability to influence and communicate effectively with senior leadership;

• Strategic thinking with strong operational execution capabilities, and the ability to own outcomes as well as activities;

• The ability to work effectively in a fast-paced, evolving environment;

• In-depth knowledge of sports and the evolving sports betting landscape;

• Eligibility to obtain a Gaming License where required.

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits

• Hybrid working

• Startup culture backed by a secure, global brand

• Opportunity to drive informed decision making for a best-in-class casino & sports brand

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).