Sr. Director of Quality Operations

Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America. Harrow is an incredible entrepreneurial company – where we celebrate the ability of every member of the Harrow Family to be the CEO of their job. Harrow’s values have driven interest over the past decade in attracting high-performing professionals in a variety of disciplines. Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world – providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need.  We encourage you to learn more about Harrow and its unique culture to see if you’re the right person to help contribute as we build a truly exceptional company, one we are all so proud of!

Harrow’s ophthalmic pharmaceutical portfolio is one of the most comprehensive in the industry, including:

• An expanding Retina Portfolio including IHEEZO^®, TRIESENCE^®, BYOOVIZ^TM, and OPUVIZ^TM
• A broad Dry Eye Disease product line, led by VEVYE^® and bolstered by well-known adjacent ocular surface disease products such as FLAREX^® and FRESHKOTE^®
• A peri-operative Surgical product line, led by TRIESENCE^®, and BYQLOVI^TM
• A Rare and Specialty product line, which includes various high-need and utility products such as ILEVRO^®, NATACYN^®, and VERKAZIA^®
• A robust internal development pipeline with multiple late-stage candidates, including MELT-300, MELT-210, H-N08, and CR-01

Under the leadership of the Head of Quality, the Sr. Director of Quality Operations will oversee and lead the day-to-day operations of the Quality Assurance and Quality Control teams. They will oversee the quality of the company's 503B outsourcing facility in Ledgewood, NJ, to deliver business results focused on ensuring quality and compliance. Key aspects of the job include managing the Quality Unit to ensure consistent GMP compliance, product quality, and inspection readiness across the site or organization. The successful candidate must demonstrate the ability to build and maintain teams, relationships, trust, and respect with employees, peers, and regulators. The successful candidate is a proactive leader passionate about resolving issues and improving processes to facilitate growth. 

The incumbent will lead and meet the company's goals in product quality, staff development, and leadership. Will interact with all State and Federal governmental agencies (FDA, DEA, State boards of pharmacy, etc.). This position will ensure the established quality procedures are followed for the compounding of sterile and non-sterile drugs under section 503B of the US Food, Drug & Cosmetic Act. It is critical to ensure a continuous and sustainable state of cGMP compliance.

Responsibilities will include leadership over adherence to the site's quality systems. This includes standard operating procedures, documentation control, change control, deviation & complaint handling, CAPA, quality control processes (analytical chemistry and microbiological testing, stability, and retention program), and material controls (including raw material, component and finished good batch release process). 

• →Manage direct reports in Quality Assurance and Quality Control departments at Harrow's Imprimis NJOF site in Ledgewood, NJ.
• →Lead and direct the activities involved in day-to-day quality operations to ensure compounding quality controls and procedures are following Standard Operating Procedures (SOPs), US current Good Manufacturing Practices (cGMPs), US Food and Drug Administration (FDA) standards, and specifications, including USP/NF monographs, Boards of Pharmacy for each State.
• →Establish quality strategy, priorities, and resource allocation to support manufacturing, testing, and supply objectives
• →Provide quality oversight of manufacturing, packaging, labeling, validation, and technology transfer activities
• →Partner with Manufacturing, MS&T, Supply Chain, and Compliance on quality-related decisions
• →Sustain a level of perpetual inspection readiness by maintaining and improving appropriate systems, processes, and procedures to meet regulatory requirements, guidelines, and industry standards
• →Oversee the managers responsible for the activities of internal QC laboratories and external contract testing laboratories
• →Lead both state and federal health/drug authority inspections
• →Collaborate with Pharmacist-in-Charge to respond to state and federal health/drug authorities about inquiries or deficiencies identified during inspections
• →Track the status of agency commitments and ensure such obligations are met
• →Oversee the batch review and release process, ensuring thorough review and timely disposition of raw materials, components, and finished drug products
• →Track and manage the quality release status of all in-process lots, ensuring compliance, optimal timing, and alignment with evolving release plan priorities
• →Provide leadership over investigations into out-of-specification analytical results and deviations during compounding activities to determine root cause and identify CAPAs to prevent recurrences
• →Ensure data integrity of all documentation and data supporting compounded drug products that are commercially distributed
• →Engage in activities to continuously assess and improve the site's quality systems by identifying and proactively resolving quality issues as needed
• →Establish and monitor metrics for the measurement of Quality's Key Performance Indicators to ensure the site's quality systems and distributed products consistently and efficiently meet the highest quality standards for patients 
• →Lead quarterly Management Reviews with the Leadership Team
• →Participate in Quality Governance Council meetings
• →Planning, budgeting, and administration of expenditures required for the execution of departmental activities
• →Develop weekly/monthly/quarterly/annual goals and schedules to manage activities and the team
• →Must be able to manage a heavy workload and aggressive timelines promptly, prioritize, and work under pressure
• →Serve as a coach and mentor to the quality unit staff, providing development and training opportunities.
• →Perform duties following established company procedures and policies; perform other duties as assigned.

• Bachelor's degree in Science or Engineering or related field or equivalent work experience required; Master's degree preferred
• 10+ years of progressive experience in a leadership role within a cGMP facility
• People management experience, including experience managing or supervising large groups (20+ employees)
• Strong technical understanding of manufacturing, laboratory, and quality systems
• Proven leadership in regulatory inspections and complex quality decision-making
• Ability to balance compliance, operational efficiency, and business priorities
• Experience with aseptic drug product bulk manufacturing process, preferred
• Ability to complete tasks autonomously with little direction or need for supervisory follow-up
• Strong written, verbal, and presentation communication skills
• Strong computer skills in Microsoft Office Suite, database management, and documentation preparation (Word, PowerPoint, Excel, and others must be able to learn additional software and programs, as required)
• Ability to think creatively in confronting new issues and pursuing novel approaches to old problems
• Ability to work under pressure, meet deadlines, and exercise sound business judgment with critical thinking skills and high ethical standards
• Ability to influence without direct authority

• On-Site

• Ability to travel up to 10% of the time. Must be able to travel independently as a Harrow representative.