Hockey Operations Supervisor

The Hockey Operations Supervisor oversees our NHL and WHL tracking and replay operations. The ideal candidate will have a foundational understanding of optical tracking as well as SMART Replay systems, with the ability to manage and provide effective feedback to a team of Operators. This role is pivotal in ensuring the smooth delivery of our cloud-based NHL tracking systems and will require a hands-on approach to problem-solving.

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    Be the "Capitan of the Ship” in the ops room - lead the team with a positive, troubleshooting mindset and set the tone for the team.

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    Shift pattern varies (From 9AM-5PM day shifts to 5PM-2AM)

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    Confirm operational setup is satisfactory

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    Troubleshoot, investigate, resolve and report (potentially new) issues as they arise

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    Prioritize how to attack troubleshooting multiple issues that pop up at the same time

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    Assist Leads as needed with any open investigations into hardware, software or operational needs

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    Ensure SkeleTrack and SMART delivery for all NHL and WHL games

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    Confirm camera calibrations and image quality in SkeleTrack systems are to a satisfactory level

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    Monitor data quality and flag issues

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    Lead operation data investigations

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    Ensure all End of Day Reporting is through and accurate

• Hybrid work location available

• Base shift is 9-5 office day shift

• Maintenance or install trips to go on site may be required

• Work on projects that range from data investigation, hardware refresh/improvements, prepare/test software rollouts, operational improvements, developing and leading trainings

• Assist with other Sport deliveries as needed

• A “Team-First” mentality

• Schedule flexibility, including weekends, late nights, and holidays.

• 1+ years of Production/Technical experience in a successful branded company/organization

• Supervisory or Leadership experience, with the ability to provide regular feedback and coaching.

• Basic knowledge of AWS and cloud computing (training provided if necessary).

• Proficient in project management software such as ClickUp

• Proficient in using the Google Office suite, including Sheets, Looker and AppScript

• Experience in hardware quality assurance

• Previous experience in Live Delivery Operations or Sports Technology

• General understanding of the game of hockey

At Hawk-Eye, we pride ourselves on a collaborative, high-performance culture where trust, passion, and innovation thrive. We believe in fostering an environment where every team member is empowered to push boundaries and contribute to the future of sports technology. Our work is guided by three core values:

• We are Brave: We challenge the status quo, embrace big ideas, and constantly seek new ways to innovate in the sports entertainment industry. We aren't afraid to take risks in pursuit of excellence.

• We are Owners: We take personal accountability for our work, our decisions, and our collective success. We celebrate our wins together and treat every challenge as an opportunity to learn, grow, and improve.

• We are Inclusive: We believe our diversity makes us stronger. We cultivate a welcoming environment where unique perspectives are valued, all while being united by our shared love for sports and technology.