Clinical Success Coordinator - Scheduling

 

Hawthorne Health makes clinical trials accessible and convenient for everyone. 

 

Hawthorne Health’s solution marries technology and design with a distributed workforce to deliver clinical trials to patients anytime anywhere. Our magic is the unique combination of a software platform and our Network of HEROs – Hawthorne’s Health Research Outcome specialists. Hawthorne Heroes are multi-specialty professionals such as MDs, RNs, NPs,sonographers, phlebotomists, and more, who are carefully vetted, credentialed, certified, and onboarded to conduct our in-home follow-up visits.

 

Hawthorne Health’s digital platform is encoded with information linking every element needed to capture and deliver data to be accessed by all stakeholders. If we call the platform our brain, our heart is our Network of Heroes. Hawthorne Health is a contemporary and technology-savvy solution that values human connection. For Heroes, it is an opportunity to enhance their career portfolios through a highly specialized gig economy platform. For sponsors and investigators, it reduces friction and costs while increasing capacity and reach to patients. For patients, it is about bringing medicine home. 

This role will cover the Pacific Time Zone. Candidate must be able and willing to work PST hours 9-5pm - Monday through Friday.  

 

The Clinical Success Coordinator plays a critical role in delivering an exceptional patient and Hero experience by utilizing strategic and systematic coordination across team members throughout the scheduling process and home visit journey. This entry-level position requires strong critical thinking skills, a customer-focused mindset, and the ability to effectively manage multiple priorities in a dynamic environment.

The ideal candidate is highly organized, possesses excellent time management and communication skills, and demonstrates the ability to adapt quickly to changing circumstances. They are detail-oriented, capable of meeting time-sensitive deadlines, and thrive in a fast-paced environment where proactive problem-solving is essential. Success in this role requires a strong sense of empathy, a commitment to service excellence, and a genuine passion for improving the lives of others through high-quality patient care and support.

 

Our vision is that through our work, the Heroes feel connected to the study patients, and patients experience quality service and care during their home visits. As CSC, this individual will execute so the patients and Heroes have a seamless and frictionless experience from beginning to end.

In support of this vision, this individual should be able to execute a series of tasks and take responsibility for ensuring that the visit experience is of the highest quality.

Hawthorne Health is a leader in decentralized clinical trials, an emerging clinical research category - a market ripe for disruption. Join us as we lead the future of clinical trials and bend the arc of healthcare to make it accessible and convenient for everyone.