Corporate Support Services Specialist

Rancho Bernardomid

Sales

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Quick Summary

Overview

We Build Better Communities Be Part of the Hawthorne Difference! Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental,

Technical Tools

Sales

What We Offer

~1 min read

✓Support key initiatives for Hawthorne, including process improvement, project management responsibilities, and performing critical day-to-day operational tasks.

✓Communicate, set up, submit and track merchandising, sales and other Caterpillar programs and claims.

✓Administer Prioritized Service Events (PSE) and sales leads to maximize opportunities, participation, and wins.

✓Support Hawthorne’s Digital business as designated by the Corporate Support Services Manager, including key aspects of customer applications, connectivity, eCommerce, fleet management, onboarding, and reporting.

✓Track and report out progress on key Differentiated Dealer Capabilities for Construction Industries (CI) and Power & Energy (PE) to Sales & Product Support teams.

✓Measure POPS-C, POLS, and other key metrics to identify aftermarket opportunities.

✓Perform data administration and analysis, including data quality initiatives, CRM maintenance, inventory, sales coverage, and invoice history.

✓Work closely with Corporate Support Services Manager to improve performance on benchmark initiatives and programs of Product Support and Sales teams.

✓Support various special programs and promotions throughout the year.

✓Comply with all company, department, and Caterpillar policies and procedures.

✓Perform and support various other duties and projects as assigned to meet company, department, or individual goals and objectives.

Must have a high school degree or equivalent.
Two to five years industry experience; or equivalent combination of education and experience.
Experience and/or training in process improvement and project management.
DBS and/or AS400 experience preferred.
Ability to effectively communicate with external and internal customers clearly and professionally, both in person and in writing.
Must be a team player with the ability to adapt to and work well with people at all levels and in a variety of situations.
Advanced knowledge of Microsoft Office including Excel, PowerPoint.
Product knowledge in Caterpillar and associated product lines preferred.
Ability to multi-task and establish priorities.
Ability to provide excellent customer service.
Ability to maintain organization in a changing environment.

Walking and moving about on foot often up and down stairs.
Handling: Seizes, helps, or works with hands.
Lifting: Raises or lowers miscellaneous paperwork.
Reaching: Extends hands and arms in any direction.
Stooping: Bends body downward and forward by bending at knees or waist.
Standing: Remains in standing position if required to perform various functions of the job.
Vision: Read computer and paperwork.
Talking: Communications by phone and in person.
Sitting: Sits at desk. Sits for long periods of time.
Climbing: Climb on and off earthmoving machines/engines.

Noise: Works in conditions with constant or intermittent noise.
Temp/Weather: Works in an office environment.