Customer Technical Program Manager

San Francisco Hq Officefull-timemid

OtherTechnical Program Manager

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Quick Summary

Key Responsibilities

Deployment Program Management: Own the end-to-end program plan for multiple simultaneous customer deployments — tracking milestones, managing dependencies, coordinating across internal teams,

Requirements Summary

Partner with Growth and Operations to ensure customer commitments are clearly scoped before deployment begins,

Technical Tools

OtherTechnical Program Manager

At Hayden AI, we are on a mission to harness the power of computer vision to transform the way transit systems and other government agencies address real-world challenges.

From bus lane and bus stop enforcement to transportation optimization technologies and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive toward a sustainable future.

The Technical Program Manager, Customer Deployment will own the execution of active customer deployments from contract handoff through field go-live. Working closely with Project Engineers (PEs), this person coordinates day-to-day delivery across multiple simultaneous deployments, serves as the primary program-level point of contact for municipal customers post-sale, and ensures field realities feed back into engineering and operations. This is a hands-on execution role with direct customer exposure and real ownership over outcomes.

Responsibilities

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Requirements

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B.S. in an engineering discipline or equivalent practical experience
5+ years in Technical Program Management, Project Management, or a related delivery role
Experience managing multiple concurrent programs or projects with external stakeholders
Comfortable in direct customer or client-facing roles — able to communicate program status clearly and manage expectations under pressure
Strong cross-functional coordination skills: able to drive delivery across engineering, operations, and field teams without formal authority
Organized, detail-oriented, and disciplined about tracking — nothing falls through the cracks

Experience with hardware deployment programs — physical products, field installation, or on-site commissioning
Background in government, municipal, or public sector delivery (procurement timelines, compliance constraints, stakeholder dynamics)
Familiarity with IoT, edge compute, computer vision, or fleet management systems
Experience working alongside or coordinating junior technical staff (field engineers, project engineers, or similar)
Comfort operating in an early-stage environment where playbooks are still being written