Care Coordinator

Ca-Burlingame-mid

Care CoordinatorHealthcare Non-Clinical

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Quick Summary

Key Responsibilities

Develops, promotes and ensures high quality, innovative customer service; Conducts caring consults and assesses clients with respect to physical, psychosocial,

Technical Tools

Care CoordinatorHealthcare Non-Clinical

Benefits:

Mileage reimbursement
Company parties
Competitive salary
Flexible schedule
Paid time off
Training & development

TITLE OF POSITION: CARE DESIGNER

OVERVIEW:

The Care Designer reports to the Franchise Partner and is responsible for the day to day operations related to client care management and staff management. She/he ensures compliance with Nurse Next Door’s operating policies and procedures.

The Care Designer supports the Franchise Partner in the oversight of caring practices, supervision of care and the delivery of responsive service. The Care Designer will assume on-call responsibilities as assigned.

ESSENTIAL DUTIES & RESPONSIBILITIES

Client Care Management:

Develops, promotes and ensures high quality, innovative customer service;
Conducts caring consults and assesses clients with respect to physical, psychosocial, and environmental needs;
Develops appropriate and individual care plans and updates as required;
Ensures that appropriate kinds of intervention take place to meet the client’s needs and rights;
Liaises with other agencies involved with the client to ensure the provision of integrated services;
Collaborates with the client, their families and the client's primary physician as needed;
Teaches/counsels clients regarding self-care and evaluates client response to care provided;
Introduces and trains new caregivers when new client begins service
Supervises and directs caregivers regarding care of the client and conducts supervisory visits;
Addresses client satisfaction and the resolution of client complaints in a timely fashion;
Maintains all aspects of client care to include constant communication with clients
Develops reports and communications as requested;
Maintains organization of client files both in paper and within Procura. Ensures appropriate rate is scheduled for clients.
Within Procura, client files should be maintained for caregivers associated with clients and those that do not match when a shift needs to be filled.
Maintains appropriate level of documentation/paperwork in clients’ homes

Staff Management

Co-ordinates and supports the recruitment and selection of skilled staff;
Manage recruitment ads on Health Source, FB, etc.
Ensures caregiver is custom matched with client assignment;
Liaisons with the Care Services Center team leader to communicate changes in client requirements and caregiver assignments;
Communicates all scheduling requests and changes to CSC within a timely manner.
Oversees employee files in Procura. Ensures proper set up to include pay, preferences, restrictions, and location.
Ensures the organization’s training activities are planned to meet current and future organization requirements.
Manages the education function to support a continuous learning environment and staff utilization of learning opportunities. This includes Discovery Day and monthly in-service programs;
Promotes Health and Safety through workplace and wellness programs;
Oversees the performance staff and manages performance management system by conducting regular employee performance appraisals and provides timely feedback;
Manages reward and recognition programs;
Fosters team-based identification of issues and opportunities for improvement;
Manages FB closed group for CGs and Huddle for CT based teams.
Look for opportunities to host events, lunch and learns, speaking engagements, etc.
Represent Nurse Next Door at community functions

o Senior centers

o Attend Chamber events

o Attend networking groups such as OAC and ESN

o Attend Job fairs

Track/log all sales activities
Work interdependently with Franchise Partner to identify power partners, professional referral sources, facilities, and agencies to market
Produces and distributes monthly newsletter. Ensure distribution list is expanded for new sales contacts, CGs, and CTs.

Record Management

Maintains excellent documentation practices;
Reviews client and staff records to ensure for accuracy and completeness;
Directs the maintenance of client & personnel records to meet employee, organization and statutory requirements and entitlements;
Conducts record audits on a quarterly basis to ensure records are accurate and up to date;

Quality Assurance/Quality Improvement/Risk Management

Participates in the review, analysis and appraisal of the effectiveness of the total Agency program;
Works with the Franchise Partner to monitor organizational performance improvement activities;
Ensures compliance with federal and state legislative requirements in areas such as health, employment, occupational health & safety;
Coordinates the timely implementation of corrective action plans
Be available and work interdependently with Franchise Partner to overcome:

o Scheduling hurdles

o Employee issues involving clients

o Assigning CGs to new or existing clients

o Finding ways to create WOW moments for clients and CGs

Ensure Franchise Partner is kept up to date with client issues

EDUCATION and/or EXPERIENCE REQUIREMENTS

Previous management experience;
Three to five years’ experience in home care;
CPR and First Aid Certification
Car, valid driver’s license and car insurance

BEHAVIOURAL COMPETENCIES REQUIRED

Attention to Quality
Customer Service
Problem Solving
Interpersonal Communication
Results Orientation/Responsibilities
Integrity
Developing People
Team Player
Professional
Self Directing with the ability to work with little direct supervision
Empathy for the needs of the ill, injured, frail and impaired

Disclaimer: This job profile identifies the general duties and minimum level of skills required to perform this job. It is not intended to represent a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned.