Home Care Client Services Manager

Pa-Langhorne-mid

OtherClient Services Manager

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Quick Summary

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OtherClient Services Manager

Benefits:

Competitive salary
Dental insurance
Health insurance

Home Care Client Services Manager

Position Summary

Homewatch Caregivers of Lower Bucks County is looking for a Home Care Client Services Manager to manage and lead the Care team and be able to perform all aspects of client service delivery, care coordination within the agency. This individual ensures high-quality, compliant, and compassionate service for all clients while supporting agency growth, retention, and community partnerships.

Reports to: Owner

Core Responsibilities

1. Care Management & Client Oversight

Conduct comprehensive client assessments (initial and ongoing)
Develop individualized care plans aligned with client needs and payer requirements
Monitor changes in condition and coordinate interventions
Conduct supervisory visits (in-home and virtual as required)
Oversee documentation accuracy and compliance
Provide guidance on dementia care, complex cases, and high-risk clients
Reduce hospital readmissions through proactive wellness tracking
Serve as escalation point for care-related concerns

2. Service Delivery Leadership

Ensure seamless client onboarding and service initiation
Monitor client satisfaction and retention
Oversee service continuity during caregiver call-offs
Partner with scheduling to ensure appropriate caregiver-client matching
Identify service gaps and implement corrective action plans
Track and improve KPIs:
- Missed shifts
- Client satisfaction
- Care plan compliance
- Hospitalizations
- Overtime related to care planning gaps

3. Community & Referral Partner Engagement

Serve as clinical liaison to:
- Hospitals
- Rehabilitation Centers
- Elder law attorneys
- Assisted living communities
- Veterans Care organizations
Conduct care consultations with prospective clients/families
Support educational workshops (dementia, stroke awareness, caregiver burnout)
Maintain strong communication with referral sources regarding client progress
Identify new partnership opportunities

4. Team Leadership & Caregiver Support

Provide clinical coaching to caregivers if needed
Conduct skills refreshers and in-field training if needed.
Address caregiver-client compatibility issues if needed
Partner with HR on performance concerns related to care delivery
Reinforce documentation standards and compliance

Required Qualifications

Minimum 2–3 years in care management, home care, hospice, hospital or geriatric services
Strong knowledge of community resources for seniors.
Experience with care transitions, hospital discharge planning, or post-acute care coordination.
Strong assessment and care planning skills
Experience working with seniors and dementia care
Knowledge of Medicaid waiver programs preferred
Knowledge of Veterans Affairs Benefits preferred
Excellent communication and leadership skills
Ability to manage multiple clients and urgent situations in a fast-paced environment.
Ability to balance client care management with community relationship building to support high-quality service delivery and strong referral partnerships.
Participate in and occasionally lead community education events related to aging, dementia care, and maintaining independence at home.