Revenue Operations Associate

As Headway grows, so too does the volume and complexity of the challenges we face. As a Revenue Support Associate, you will ensure we are the best possible partners to our sales team along with several other cross functional teams. Trust will be built on your ability to provide timely responses, take ownership of requests, and become a subject matter expert on the systems and processes being supported.

You will directly own the resolution of Jira tickets and ensure SLAs are met. You will be one of two team members who support Jira tickets and systems access requests. You will work cross-functionally to reduce our monthly contact rate and engage with the senior administrators on enhancements and feature requests. This role sits on the systems pillar of the Revenue Operations team and you will report into the Manager of Revenue Systems. You will be essential in supporting requests that are sent from sales associates on the Growth team.

To be successful, you will identify efficiencies or improvements that will reduce the case volume and improve the user experience. Strong written and verbal communication skills are required to support both synchronous and asynchronous updates. While this is an entry level position, increasing your skill-set and integrating into the Revenue Operations Systems team will be important as the teams we support grow and become more complex.

• Support a world class sales team by solving Salesforce cases and meeting our monthly SLA
• Identify key opportunities for efficiencies within our systems
• Learn supported systems including Salesforce, Leandata, Chili Piper, Revenue.io, Attention, among others
• Collaborate with cross-functional partners (Enablement, Data, Engineering, Marketing) and RevOps team members to reduce contact rate
• Learn automations, access controls, reporting, and routing logic in various systems used by the Growth team
• Investigate operational, technical, or process failures to identify underlying causes rather than just treating symptoms

• You have 1+ years of experience supporting Salesforce or a similar enterprise-level application
• You have experience supporting stakeholders in a large-scale sales or service organization (50 - 200 users)
• You have experience managing a ticking system with a high-volume and diversity of requests (1,000 / month).
• You are interested in learning from an experienced team how to support Salesforce and best-in-class sales applications.
• You are dedicated to expanding your skill-set to manage projects and system changes.
• You want to learn what world-class growth looks like.
• You like collaborating with teams from technical and non-technical backgrounds and get energy from solving issues.
• You are a self-starter, with the ability to distill complex problems into simple solutions.
• You work hard, are a team player, and expect the best from yourself and team members.
• You are inherently curious and seek to understand the “why” of a request or issue.
• You are resourceful and lean on your past experiences to be successful, even if not directly related.
• You are knowledgeable and passionate about adhering to systems best practices and are not afraid to challenge others when 
• Clearly and concisely communicate project requirements, goals, and results that elicit action