Customer Service & Automation Specialist

Description

Part-time, Monday–Friday. Employees will be assigned one consistent weekday shift at hire based on program needs.

Available shifts include:

• 8:00 AM – 2:00 PM
• 9:00 AM – 3:00 PM
• 11:00 AM – 5:00 PM

Healthy Kids Programs is seeking Part-Time Customer Service & Automation Specialists to support family enrollment while helping improve and streamline internal registration processes.

• Serve as the first point of contact for prospective and enrolled families via phone and email
• Guide families through registration, enrollment, scheduling, and required documentation
• Process registrations accurately, ensuring proper billing, scheduling, and account setup
• Follow up with prospective families to support enrollment conversion and retention
• Develop and maintain expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas
• Educate and guide families through subsidy eligibility, application, recertification, and documentation requirements while maintaining compliance with program guidelines
• Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs
• Track subsidy-related registration progress and proactively communicate next steps to families
• Maintain current knowledge of changing subsidy policies, deadlines, and family requirements
• Track registration activity and generate reports using CRM and registration systems
• Collaborate with Marketing, Finance, and Operations teams to support enrollment growth and improve family access

• Identify opportunities to improve efficiency across registration and customer service workflows
• Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms
• Support CRM optimization, data cleanup, and process standardization
• Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes
• Monitor automation performance and recommend enhancements to improve family experience and staff productivity
• Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows
• Help reduce manual administrative work while maintaining a high-touch, family-centered experience

Requirements

• Experience in customer service, administrative support, registration, enrollment, or client-facing operations
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Comfortable learning and using digital systems and technology platforms
• Effective time management and ability to manage multiple priorities
• Team-oriented mindset with flexibility and adaptability
• High school diploma or equivalent

• Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services
• Experience using CRM systems, workflow tools, or process automation platforms
• Experience using AI tools or technology to improve administrative processes
• Ability to explain complex eligibility and documentation requirements in a clear and supportive manner
• Experience supporting families from diverse backgrounds
• Bilingual skills strongly preferred

• Families receive fast, friendly, and accurate enrollment support
• Families successfully navigate registration and subsidy processes with confidence
• Increased enrollment conversion and reduced abandoned registrations
• Improved subsidy participation and faster family onboarding
• Administrative work becomes more efficient through automation
• Communication response times improve
• Internal teams gain streamlined and repeatable processes

Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible and high-quality childcare. With over 150 locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.