IT Administrator

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals - supporting 73 million patient visits in 116 countries. Today, more than ten million patient visits per month are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

We’re looking for an  experienced IT Administrator who will build and manage our growing device infrastructure, establishing secure and efficient systems that scale with our global expansion.

You'll own our device lifecycle from procurement to retirement, ensuring seamless user experiences across locations, and serve as the primary technical resource for our team members. You’ll work closely with our Operations & Strategy Lead to shape our IT strategy, with the potential to grow into a leadership role as we built out our IT team in the North American region

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• Experience working in a technical support or IT helpdesk role, with proven ability to troubleshoot hardware and software issues.

• Practical knowledge of device management systems (like JumpCloud), compliance monitoring tools (like Vanta), and managing access across various platforms (Microsoft, Cloud Providers, Google Admin). 

• Experience with automation for onboarding and IT processes.

• Familiarity with device networking concepts and management.

• Exceptional organisational skills to manage device logistics across multiple locations with meticulous tracking.  

• Strong communication abilities to translate complex technical concepts clearly.  

• Bonus: experience building an IT function from the ground up or leading IT projects end-to-end.

• Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.

• In office full-time to collaborate with like-minded professionals

• Healthcare, Dental, Vision benefit options

• 401k with 3% match

• Personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

Help us reimagine primary care and change the face of healthcare around the world.