Staff Backend Solution Architect Engineer

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  Architect and build backend services that power LLM-based agents and clinical automations.

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  Design robust APIs & data models that are secure, observable and easy for other teams to extend.

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  Optimise performance and cost—profile hot paths, tune databases and right-size cloud resources.

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  Automate quality: write unit / integration tests, craft alerts and own on-call runbooks so clinicians can trust every interaction.

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  Partner with product, AI and front-end engineers to ship new capabilities from concept to production in weeks, not quarters.

• Mastery of software-engineering fundamentals; Python is our primary language, but you move fluently between technologies when the problem demands.

• Proven experience designing APIs (REST or GraphQL), and event-driven systems (Kafka, Pub/Sub or similar).

• Deep coding and architect mindset — Hands on experience in test driven development (TDD), AI coding, microservices, eventual consistency etc.

• Deep database expertise—schema design, query optimisation and scaling for both relational and NoSQL stores.

• Cloud fluency (GCP or AWS): containers, CI/CD, infrastructure-as-code, security and observability.

• Track record of shipping and operating distributed systems at scale with high reliability

• Rigorous testing, code-review and documentation habits that elevate team standards.

Hands-on work with AI/LLM services or real-time audio/streaming pipelines.

Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.

• Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.

• Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.

• Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.

• Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.

Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.

We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.

Backed by nearly $100 million in total funding, Heidi is expanding across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems

We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?